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All Journal El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam Bridge: Jurnal Publikasi Sistem Informasi dan Telekomunikasi Journal of Ekonomics, Finance, and Management Studies
Dede Gunawan
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Religion Agriculture, Biological Sciences & Forestry Civil Engineering, Building, Construction & Architecture Computer Science & IT Economics, Econometrics & Finance Industrial & Manufacturing Engineering Social Sciences

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Persepsi Masyarakat Tentang Perbankan Syariah: Studi Kasus pada Desa Mbawa Kecematan Donggo Kabupaten Bima Dede Gunawan; Ihwan p. Syamsudin; Jainuddin
El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam Vol. 6 No. 5 (2025): El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam
Publisher : Intitut Agama Islam Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/elmal.v6i5.7734

Abstract

the lack of public knowledge about Islamic banks so that many experience misperceptions in the sharia values that exist in these Islamic banks.... So this research aims to find out the Public Perception of Islamic Banking (Case Study in Mbawa Village, Donggo District, Bima Regency). This research will be conducted in Mbawa Village, Donggo District, Bima Regency, West Nusa Tenggara. This research uses Qualitative Research with a Case Study Approach. Data Collection Techniques are Observation, Interview and Documentation. Data Analysis Techniques are Data Reduction, Data Presentation and Conclusion Drawing. Based on the results of the study, it can be concluded that this research shows that the perception of the Mbawa Village community towards Islamic banking is still at the initial stage of understanding, where most people have a positive view of the existence of Islamic banks, although they do not fully understand the underlying principles. Basic concepts such as the prohibition of usury, the profit-sharing system, and contracts in financial transactions have not been fully understood in depth.
Persepsi Masyarakat Tentang Perbankan Syariah: Studi Kasus pada Desa Mbawa Kecematan Donggo Kabupaten Bima Dede Gunawan; Ihwan p. Syamsudin; Jainuddin
El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam Vol. 6 No. 5 (2025): El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam
Publisher : Intitut Agama Islam Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/elmal.v6i5.7734

Abstract

the lack of public knowledge about Islamic banks so that many experience misperceptions in the sharia values that exist in these Islamic banks.... So this research aims to find out the Public Perception of Islamic Banking (Case Study in Mbawa Village, Donggo District, Bima Regency). This research will be conducted in Mbawa Village, Donggo District, Bima Regency, West Nusa Tenggara. This research uses Qualitative Research with a Case Study Approach. Data Collection Techniques are Observation, Interview and Documentation. Data Analysis Techniques are Data Reduction, Data Presentation and Conclusion Drawing. Based on the results of the study, it can be concluded that this research shows that the perception of the Mbawa Village community towards Islamic banking is still at the initial stage of understanding, where most people have a positive view of the existence of Islamic banks, although they do not fully understand the underlying principles. Basic concepts such as the prohibition of usury, the profit-sharing system, and contracts in financial transactions have not been fully understood in depth.
Analisis Kualitas Layanan Internet Xl Axiata Menggunakan Servqual, NPS, dan Dashboard Monitoring di Kota Tegal Dede Gunawan; Sarif Surorejo; Nugroho Adhi Santoso
Bridge : Jurnal Publikasi Sistem Informasi dan Telekomunikasi Vol. 4 No. 3 (2026): Agustus : Bridge : Jurnal Publikasi Sistem Informasi dan Telekomunikasi
Publisher : Asosiasi Profesi Telekomunikasi Dan Informatika Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62951/bridge.v4i3.985

Abstract

This study evaluates the quality of XL Axiata internet services in Tegal City, measures customer loyalty, and develops a monitoring dashboard to present survey findings in an integrated form. The research used a quantitative descriptive approach with primary data collected through an online questionnaire distributed to XL Axiata users in Tegal City. A total of 304 responses were analyzed. Service Quality was assessed using five SERVQUAL dimensions, namely tangibles, reliability, responsiveness, assurance, and empathy. In this study, SERVQUAL was operationalized through users’ perceptions of received services without measuring expectations, so the analysis describes perceived service performance rather than an expectation–perception gap. Customer loyalty was measured using Net Promoter Score (NPS) and classified into promoter, passive, and detractor groups. The findings show an overall service-quality mean of 4.000, indicating a fairly good condition. The highest-rated indicators concern understanding customer needs and service security, while the lowest ratings concern complaint handling, network disruptions, and network stability. The NPS was 24.0, with 38.5% promoters, 47.0% passives, and 14.5% detractors. A dashboard was then designed with interactive filters for gender, subdistrict, and customer status, together with summary indicators and visualizations of Service Quality and loyalty. The results indicate that service improvement should prioritize complaint handling and network consistency while maintaining the aspects already perceived positively.
Co-Authors Ihwan P. Syamsudin Jainuddin H. Tajudin Nugroho Adhi Santoso Sarif Surorejo