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All Journal Ensiklopedia Social Review Irajagaddhita : Jurnal Pengabdian dan Pemberdayaan Masyarakat
Ramdani, Febryan Ajeng
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Religion Arts Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Social Sciences

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ANALISIS KEPUASAN MASYARAKAT TERHADAP PELAYANAN KESEHATAN DI PUSKESMAS DESA PARIGI KECAMATAN CIKANDE Ramdani, Febryan Ajeng
Ensiklopedia Sosial Review Vol 7, No 2 (2025): Volume 7 No 2 Juni 2025
Publisher : Lembaga Penelitian dan Penerbitan Hasil Penelitian Ensiklopedia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33559/esr.v7i2.3120

Abstract

: This study aims to analyze the level of community satisfaction with health services at Puskesmas Desa Parigi, Cikande District, using the SERVQUAL model which includes five dimensions: Reliability, Responsiveness, Assurance, Empathy, and Physical Facilities. The research method used is a quantitative approach by distributing questionnaires to 100 respondents. The results showed that the Empathy dimension obtained the highest score (63%), indicating that the attention of health workers to the special needs of patients is a major strength in service. The Physical Facilities and Reliability dimensions each scored 61%, reflecting that the physical facilities and consistency of service are adequate, although there is still room for improvement. The Responsiveness dimension scored 60%, with particular attention to improving communication regarding service procedures. The Assurance dimension obtained the lowest score (59%), indicating that aspects of protecting the confidentiality of information and patient safety need to be improved. Overall, health services at the Parigi Village Health Center have provided a fairly good level of satisfaction, but still require improvement in several aspects, such as service consistency, privacy protection, and comfort of physical facilities. The findings provide practical implications in the form of recommendations for improving operational management, communication training, and renovating physical facilities to improve the quality of health services.Keywords: Analysis; Public Satisfaction; Public Service; Health. 
Sosialisasi dan Edukasi Proses Manfaat dan Keamanan Data dalam Penggunaan KTP Elektronik bagi Siswa SMA Negeri 1 Kibin Fitri, Aisah; Hadiwijaya, Sultan; Ludiyah; Marliana, Mia; Fitriani, Pipit; Ramdani, Febryan Ajeng
Irajagaddhita Vol. 3 No. 2 (2025): Irajagaddhita : Jurnal Pengabdian dan Pemberdayaan Masyarakat
Publisher : CV Global Research Publication

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59996/irajagaddhita.v3i2.813

Abstract

Kegiatan pengabdian kepada masyarakat ini dilakukan untuk meningkatkan pemahaman siswa tentang Kartu Tanda Penduduk Elektronik (e-KTP), mencakup fungsi, proses pembuatan, serta pentingnya perlindungan data pribadi di era digital. Latar belakang kegiatan ini adalah rendahnya literasi digital di kalangan siswa, khususnya terkait risiko dalam membagikan data pribadi seperti Nomor Induk Kependudukan (NIK). Kegiatan ini menggunakan pendekatan penelitian lapangan dengan metode interaktif seperti ceramah, diskusi kelompok, dan media visual berupa infografik dan video pendek. Kegiatan dilaksanakan di SMA Negeri 1 Kibin dengan melibatkan 54 siswa dari berbagai jenjang kelas dan organisasi sekolah. Hasil kegiatan menunjukkan adanya respon positif dari siswa terhadap materi E-KTP, serta munculnya kesadaran yang tinggi mengenai pentingnya perlindungan data pribadi, sebagaimana tercermin dari partisipasi aktif dan tanggapan mereka selama sesi diskusi. Para siswa menjadi lebih selektif dalam membagikan informasi dan mampu mengenali potensi ancaman di ruang digital. Kegiatan ini menunjukkan pentingnya pendidikan digital berkelanjutan di sekolah dalam membentuk warga digital yang bertanggung jawab.
Co-Authors Fitri, Aisah FITRIANI, PIPIT Hadiwijaya, Sultan Ludiyah Marliana, Mia