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All Journal Santhet: (Jurnal Sejarah, Pendidikan Dan Humaniora) Jurnal Smart Hukum (JSH)
Shintia Alvernia Gorrettie Gijoh
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Humanities Environmental Science Law, Crime, Criminology & Criminal Justice Social Sciences Other

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Awareness and Implementation of Consumer Protection Law in the Service Sector of Tomohon : Kesadaran dan Implementasi Undang-Undang Perlindungan Konsumen di Sektor Jasa Kota Tomohon Shintia Alvernia Gorrettie Gijoh
Santhet: (Jurnal Sejarah, Pendidikan Dan Humaniora) Vol 9 No 3 (2025): SANTHET: (JURNAL SEJARAH, PENDIDIKAN DAN HUMANIORA) 
Publisher : Proram studi pendidikan Sejarah Fakultas Keguruan Dan Ilmu Pendidikan Universaitas PGRI Banyuwangi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36526/santhet.v9i3.5575

Abstract

This study examines the implementation of consumer protection law within service businesses in Tomohon City, focusing on the extent to which business operators understand and apply Law No. 8 of 1999 concerning Consumer Protection. The main objectives of the study are to assess the level of legal awareness among service business operators, identify the forms of consumer protection provided, and analyze the barriers to effective implementation. The research also explores the mechanisms used by businesses to resolve consumer disputes and the occurrence of consumer rights violations. This study employs a descriptive quantitative approach with a survey methodology, using a structured questionnaire distributed to 30 service business operators in various sectors, including tourism, culinary, and domestic services. The findings reveal that the majority of respondents possess a moderate level of understanding of the consumer protection law, with a significant gap in the application of more comprehensive consumer protection measures such as service guarantees and compensation. Additionally, internal mediation is the most commonly used dispute resolution mechanism, while formal channels such as the Consumer Dispute Settlement Agency (BPSK) and legal intervention are underutilized. The study also highlights significant barriers to effective implementation, including limited supervision and a lack of legal awareness among business operators. The absence of formal consumer complaint channels in many businesses further exacerbates the situation, leading to an environment of limited accountability. The implications of this study emphasize the need for increased legal education and training for service business operators, particularly in the informal sector. Government and civil society organizations must collaborate to enhance legal literacy and facilitate better consumer protection practices. Future policy recommendations include simplifying legal procedures and strengthening consumer protection institutions to foster a more equitable and transparent service economy in Tomohon.
Legislative Drafting and Climate Justice Aspects: An Evaluation of the Consistency of the Omnibus Law on Job Creation with Sustainable Development Principles Flora, Henny Saida; Cindy Mariam Magdalena Rantung; Shintia Alvernia Gorrettie Gijoh; Irsan Rahman; Samuel Frans Boris Situmorang
Jurnal Smart Hukum (JSH) Vol. 4 No. 2 (2026): October-January
Publisher : Inovasi Pratama Internasional. Ltd

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55299/jsh.v4i2.1768

Abstract

This study employs quantitative methods to evaluate the consistency of Indonesia's Omnibus Law on Job Creation (UU Cipta Kerja) with climate justice principles and sustainable development goals. Through statistical analysis of environmental licensing data, foreign direct investment flows, and ecological degradation indicators from 2019-2023, the research reveals significant regulatory simplification that potentially undermines environmental safeguards. The analysis demonstrates a 47.4% reduction in licensing procedures, correlating with increased investment but raising concerns about procedural justice and intergenerational equity. Panel data regression analysis indicates that while the law achieved its objective of improving investment climate, it simultaneously weakened environmental protection mechanisms, particularly through the replacement of environmental permits with environmental approvals. The findings suggest that the legislative drafting process prioritized economic efficiency over climate justice considerations, creating potential conflicts with constitutional mandates for environmental protection and Indonesia's commitments under the Paris Agreement. This research contributes empirical evidence to the discourse on balancing economic development with climate justice in emerging economies
Co-Authors Cindy Mariam Magdalena Rantung Henny Saida Flora Irsan Rahman Samuel Frans Boris Situmorang