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All Journal MEDIA BISNIS E-Jurnal Manajemen Trisakti School of Management (TSM)
ALFIANDRY, ARIEF
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Economics, Econometrics & Finance Environmental Science Law, Crime, Criminology & Criminal Justice Social Sciences

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Journal : MEDIA BISNIS

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Peran Mediasi Kepuasan Kerja terhadap Kinerja Organisasi pada PT ABC Fahrezy, Muhammad Farhan; Alfiandry, Arief
Media Bisnis Vol. 18 No. 1 (2026): Media Bisnis
Publisher : Pusat Penelitian dan Pengabdian kepada Masyarakat Sekolah Tinggi Ilmu Ekonomi Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34208/tsdr5t37

Abstract

This study examines how employee empowerment and training influence perceived organizational performance, with job satisfaction as a mediating variable, at PT ABC, focusing on the security division. Using a quantitative survey approach with 102 respondents selected through saturated sampling, data were collected via Likert-scale questionnaires and analyzed using SEM-PLS via SmartPLS 4.0. The results indicate that empowerment, training, and job satisfaction significantly affect perceived organizational performance. Furthermore, empowerment and training positively influence job satisfaction, which mediates their relationship with perceived performance. The findings of this study provide important implications for both theory and practice. From a theoretical perspective, this study strengthens the literature in human resource management and organizational behavior, particularly regarding the role of job satisfaction as a mediating variable in enhancing organizational performance. Practically, the results suggest that companies should prioritize employee empowerment and continuous training programs as strategic tools to improve job satisfaction and ultimately enhance perceived organizational performance. Organizations are encouraged to create supportive work environments, involve employees in decision-making processes, and design relevant training initiatives aligned with job requirements. These strategies are expected to increase employee engagement, reduce turnover intentions, and foster sustainable organizational performance.
Peran Mediasi Keterlibatan Karyawan terhadap Kinerja Pekerjaan XYZ Hotel & Service Apartment Priyangga, Luthfi Razan; Alfiandry, Arief
Media Bisnis Vol. 18 No. 1 (2026): Media Bisnis
Publisher : Pusat Penelitian dan Pengabdian kepada Masyarakat Sekolah Tinggi Ilmu Ekonomi Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34208/z7y9z351

Abstract

This study aims to examine the effect of training and development and work-life balance on job performance, with employee engagement as a mediating variable. This study is motivated by the decline in employee performance and discipline at XYZ Hotel & Service Apartment. The method used is a quantitative approach with PLS-SEM analysis of 85 respondents. The results show that training, work balance, and employee engagement have a positive effect on job performance. Engagement also mediates the influence of the two independent variables on performance. The findings provide important implications for management in improving performance through targeted HR strategies. These results also offer broader theoretical and practical implications. From a theoretical perspective, this study strengthens human resource management literature by emphasizing the critical role of employee engagement as a mediating mechanism that connects organizational practices with performance outcomes. From a practical perspective, organizations are encouraged to design structured and continuous training programs, as well as implement policies that support work-life balance to enhance employee engagement. Furthermore, management should foster a supportive work environment, promote open communication, and provide fair evaluation and reward systems. These efforts are expected to improve employee motivation, reduce absenteeism, and ultimately enhance sustainable organizational performance in the service industry.  
Co-Authors Astagina, Dimas Fahrezy, Muhammad Farhan PRASETYA, RIZKY NANDA Priyangga, Luthfi Razan SITYA MULDOVA, LIDYA VIRIYA DHIRO, ADHIKA