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All Journal Jurnal Kewirausahaan dan Manajemen Bisnis CUAN
Dorotea Riwu
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Decision Sciences, Operations Research & Management

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Indeks Kepuasan Masyarakat di Kantor Lurah Detusoko Dorotea Riwu; Antonius Philipus Kurniawan; Yosef Tonce
Jurnal CUAN Universitas Nusa Nipa Maumere Vol 2 No 3 (2024): September: Jurnal Kewirausahaan dan Manajemen Bisnis CUAN
Publisher : Program Studi Kewirausahaan Universitas Nusa Nipa Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59603/cuan.v2i3.80

Abstract

This research aims to assess the services provided by the Detusoko Village Office based on public satisfaction Index. The research included participants who had received services at the Detusoko Village Office in 2023. The nonprobability sampling technique, specifically incidental sampling, was used for selecting the subjects. The primary and secondary data were used as the sources of information. Data collection methods included questionnaires, document studies, and interviews. The validity test used the Pearson Product Moment formula, and the reliability test used the Cronbach’s Alpha formula. The results revealed that the Public Satisfaction Index for the Detusoko Village Office services was 71.41, categorizing it as “Less Good”    
Co-Authors Antonius Philipus Kurniawan Yosef Tonce