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All Journal Journal of Computer Science and Information Systems (JCoInS)
Pasaribu, Teguh Fadillah Alwi
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Computer Science & IT

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Analisis Sistem Antrian Dan Optimalisasi Layannan Pada Indomaret Padang Bulan Rantau Prapat Pasaribu, Teguh Fadillah Alwi; Anistasya, Tiara; Syahfitri, Novi; Ritonga, Irmayanti
Journal of Computer Science and Information System(JCoInS) Vol 6, No 1: JCoIns | 2025
Publisher : Universitas Labuhanbatu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36987/jcoins.v6i1.6852

Abstract

This study aims to analyze the queuing system and optimize services at Indomaret Padang Bulan Rantauprapat. Using the Multi-Channel Single-Phase queue model, the research identifies service levels and the optimal number of cashiers needed to minimize customer waiting time, especially during peak hours. Data was collected through direct observation over three days, between 12:00 PM and 8:00 PM, with the highest arrival rate observed from 4:00 PM to 5:00 PM. Calculations were conducted using QM for Windows software. The analysis results show an average server utilization rate of 17%, with nearly zero waiting time, indicating sufficient service capacity. These findings demonstrate that with two efficiently operated cashiers, Indomaret can provide optimal services without long queues, making it one of the retail stores with the best service system.
Co-Authors Anistasya, Tiara Ritonga, Irmayanti Syahfitri, Novi