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Harahap, Rizky Pratama
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Computer Science & IT

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Analisis Sistem Antrian Pada Brilink Elvi Juliani di Jalan Sirandorung Rantauprapat Dengan Model Antrian Single Chanel-Single Phase Pola M/M/1 Choirunnisa, Mutiara; Harahap, Rizky Pratama; Pulungan, Riezka Amalia; Ritonga, Irmayanti
Journal of Computer Science and Information System(JCoInS) Vol 6, No 2: JCoIns | 2025
Publisher : Universitas Labuhanbatu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36987/jcoins.v6i1.6980

Abstract

The queuing system at BRILink Elvi Juliani on Jalan Sirandorung, Rantauprapat, uses the M/M/1 queuing model to optimize banking services. Data were obtained from observations during one operational day, involving analysis of customer arrivals and service times. The results showed that the average number of customers in the system (LS) was 0.065 customers, while the average number of customers in the queue (Lq) was 0.0004 customers, indicating a very minimal queue. The average customer waiting time in the system (Ws) was recorded at 3 minutes, with an average waiting time in the queue (Wq) of 1.8 minutes. The service busyness level (ρ) was 6.13%, indicating that the service capacity was still sufficient. With high service efficiency, this study provides insight into improving the quality of BRILink services, especially in handling higher customer volumes in the future.
Teori Konsep Dan Aplikasinya Dalam Transformasi Digital Organisasi Sofyan, Hadron; Wardana, Priya; Harahap, Rizky Pratama; Maulana, Rezky; Pasaribu, Teguh Fadillah Alwi
Journal of Computer Science and Information System(JCoInS) Vol 7, No 1: JCoInS | 2026
Publisher : Universitas Labuhanbatu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36987/jcoins.v7i1.8843

Abstract

Management Information Systems (MIS) play a strategic role in supporting organizational management in the era of digital transformation. MIS integrates people, procedures, data, and technology to produce accurate, relevant, and timely information for managerial decision-making. This article aims to examine the basic concepts, principles, development, and application of Management Information Systems across various organizational sectors. The research method uses a conceptual literature review by analyzing MIS theories and practices, including historical development, system development models, cross-sector applications, and implementation challenges in the digital era. The results indicate that MIS functions not only as an operational tool but also as a core foundation for organizational digital transformation. Integration with modern technologies such as cloud computing, big data, and artificial intelligence enhances efficiency, transparency, and organizational competitiveness. This article is expected to serve as an academic and practical reference for organizations in implementing effective MIS.
Co-Authors Choirunnisa, Mutiara Maulana, Rezky Pasaribu, Teguh Fadillah Alwi Pulungan, Riezka Amalia Ritonga, Irmayanti Sofyan, Hadron Wardana, Priya