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All Journal Journal of Computer Science and Information Systems (JCoInS)
Pulungan, Riezka Amalia
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Computer Science & IT

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Analisis Sistem Antrian Pada Brilink Elvi Juliani di Jalan Sirandorung Rantauprapat Dengan Model Antrian Single Chanel-Single Phase Pola M/M/1 Choirunnisa, Mutiara; Harahap, Rizky Pratama; Pulungan, Riezka Amalia; Ritonga, Irmayanti
Journal of Computer Science and Information System(JCoInS) Vol 6, No 2: JCoIns | 2025
Publisher : Universitas Labuhanbatu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36987/jcoins.v6i1.6980

Abstract

The queuing system at BRILink Elvi Juliani on Jalan Sirandorung, Rantauprapat, uses the M/M/1 queuing model to optimize banking services. Data were obtained from observations during one operational day, involving analysis of customer arrivals and service times. The results showed that the average number of customers in the system (LS) was 0.065 customers, while the average number of customers in the queue (Lq) was 0.0004 customers, indicating a very minimal queue. The average customer waiting time in the system (Ws) was recorded at 3 minutes, with an average waiting time in the queue (Wq) of 1.8 minutes. The service busyness level (ρ) was 6.13%, indicating that the service capacity was still sufficient. With high service efficiency, this study provides insight into improving the quality of BRILink services, especially in handling higher customer volumes in the future.
Co-Authors Choirunnisa, Mutiara Harahap, Rizky Pratama Ritonga, Irmayanti