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Agus Setiono, Beni
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Pengaruh Kualitas Pelayanan terhadap Kepuasan Pengguna Jasa Bongkar Muat PT. Temas Shipping Reishigano Megaputra, Hendyanta; Agus Setiono, Beni
JURNAL APLIKASI PELAYARAN DAN KEPELABUHANAN Vol 11 No 2 (2021): bulan Maret
Publisher : Universitas Hang Tuah

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30649/japk.v11i2.71

Abstract

The best service form given the tematline that the company really appreciate the time owned by its customers. Therefore the Temasline’s commitment in terms of time on time is the added value that must be given to its customers. The sample in this study is a user service unloading service unloading at PT. Temas Shipping with quantitative research type and use descriptive approach. Using purposive sampling sampling method. The number of respondents participating in this study were 30 people. Methods and analysis using simple linear regression analysis to test the hypothesis. The results of the analysis showed an influence between service quality to satisfaction with the SIG level. 0.000 which <α (0.05) and r count = 13,5050 r table = 1.697. Correlation analysis shows the relationship of ministry positive effect on the user satisfaction with the SIG. 0.000 (<0.05) Rcount = 0,931 > R table = 0,931> R table = 0,391. After finding, the relation of strong relation of the relationship. Pearson Correlation value shows 0.931 means the relationship is very strong. Presentase influence of all independent variables on the dependent variable is 0.868. Meaning 86.8% Satisfaction of service users can be explained by the quality of service quality. While the remaining variables 13.2% influenced by other factors not studied in this study.
Analisis Alur Pelaksanaan Validasi Dokumen Account Receivable & Payable Dalam Shipping Logistic Fadhil, Ananda M.; Agus Setiono, Beni; Purwiyanto, Didik
JURNAL APLIKASI PELAYARAN DAN KEPELABUHANAN Vol 12 No 1 (2021): bulan September
Publisher : Universitas Hang Tuah

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30649/japk.v12i1.74

Abstract

This study aims to determine the process flow in the validation of Account Receivable & Payable documents from the beginning of the document coming to billing to the vendor at the Inland Service Department (ISD) PT. Salam Pacific Indonesia Lines Surabaya, to find out the things that affect the process of document validation until returning to the branch in implementing shipping logistics. Factors in dealing with document validation problems in the Inland Service Department (ISD) PT. SPIL Surabaya. As well as about handling the problem of incomplete documents and the impact of this happening. The method used in this research is descriptive, where this research refers to problem-solving in a field. The data source used to determine the work process of validating Account Receivable & Payable documents in the Inland Service Department (ISD) is to check documents that come from the branch to proceed to vendor billing, and direct observation. The results of research related to the implementation of the Inland Service Department, officers already have knowledge and skills in dealing with news document validation issues, in carrying out document control that will be sent to the head office at PT. SPIL Surabaya has carried out its duties, responsibilities, and understanding related to the SOP for sending documents well.
Analisis Berthing Time terhadap Kinerja Pelayanan Bongkar Muat Curah Kering Wiranata, Alfan Dwi Wahyu; Sudirman, Sudirman; Agus Setiono, Beni
JURNAL APLIKASI PELAYARAN DAN KEPELABUHANAN Vol 12 No 1 (2021): bulan September
Publisher : Universitas Hang Tuah

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30649/japk.v12i1.75

Abstract

The research location at PT. Berlian Manyar Sejahtera as the Operator of the JIIPE Manyar Gresik by using the independent variable Berthing Time (the first time the ship starts tying the rope to untie the rope at the mooring) with the dependent variable is the loading and unloading service performance. The population in this study were employees of the operational division at the Port of JIIPE (Java Integrated Industrial Port Estate) PT. Manyar Prosperous Diamonds. While the samples (informants) used by this researcher are ship foremen and checkers. The results showed that the average working time of ships at moorings (ET:BT) was 53.19%, still below the standard specified in the Decree of the Director General of Sea Transportation Number: UM.002/38/18/DJPL-2011, which is 70 %, in fact, none of them reached 90% of the specified standard, while the average time for loading and unloading service productivity performance (T/G/J) reached 153.23 T/G/J, above the standard specified in the Decree of the Director General Sea Transportation No.: UM.002/38/18/DJPL-2011 which is 125 T/G/J although there are some activities that are still below standard. From the results of observations and interviews with the company, it can be concluded that the main factor causing the non-achievement of the berthing time performance standard above is the level of Effective Time caused by the high level of Idle Time and Not Operation Time. For performance standards of loading and unloading service productivity (T/G/J), the cause of not achieving performance standards is due to loading and unloading support factors.
Pengaruh Kualitas Pelayanan Sistem Inapornet Terhadap Kepuasan Pengguna Jasa Agus Setiono, Beni; Melinda, Nova
JURNAL APLIKASI PELAYARAN DAN KEPELABUHANAN Vol 13 No 1 (2022): bulan September
Publisher : Universitas Hang Tuah

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30649/japk.v13i1.89

Abstract

The purpose of this research is to examine and analyze the Influence of Inapornet System Service Quality on Service User Satisfaction at PT. Delta Artha Bahari Nusantara Probolinggo Branch, where the Inaportnet System is an operating system and integration of service activities and licensing (clearance) from related agencies that carry out activities at the port. The research approach uses a quantitative approach, analyzing data with statistics with the aim of testing hypotheses. The population in this study are users of ship and goods services at PT. Delta Artha Bahari Nusantara Probolinggo Branch with a sample of 30 people. Data analysis with Simple Linear Regression Analysis. From the results of hypothesis testing it is known that the Inaportnet system service has a positive and significant influence on service user satisfaction at PT. Delta Artha Bahari Nusantara Probolinggo Branch.
Pengaruh Kecepatan Crane Kapal dan Cakupan Grab terhadap Produktivitas Bongkar Muat Curah Kering Agus Setiono, Beni; Ghanief Fairuz Zhafier, Juan
JURNAL APLIKASI PELAYARAN DAN KEPELABUHANAN Vol 13 No 1 (2022): bulan September
Publisher : Universitas Hang Tuah

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30649/japk.v13i1.90

Abstract

The purpose of this study is to test and analyze the effect of partially and simultaneously the speed of ship crane equipment and the scope of grab equipment on dry bulk loading and unloading productivity. This research is located at PT. Berlian Manyar Sejahtera, which is a loading and unloading company that provides loading and unloading of dry bulk, in this company carrying out loading and unloading activities of dry bulk using ship cranes and grabs as aids. This type of correlation research uses a questionnaire as the main tool in collecting data and information from respondents who are part of the primary data. The sample in this study is productivity data for dry bulk loading and unloading activities in 2022 using crane and grab equipment according to the responses of 52 respondents. The results of the study explained that partially and simultaneously the speed of ship cranes and grab coverage have a significant influence on dry bulk loading and unloading productivity. The research results also show that Grab coverage has a better ability than ship crane speed on dry bulk loading and unloading productivity at PT. Berlian Manyar Sejahtera.
Analisis Prosedur Pelayanan Penjualan Tiket Kapal Terhadap Kepuasan Penumpang Pada PT. Pelayaran Nasional Indonesia (PELNI) Cabang Surabaya Balido, Adilah Zulfa S.; Agus Setiono, Beni
JURNAL APLIKASI PELAYARAN DAN KEPELABUHANAN Vol 13 No 2 (2023): bulan Maret
Publisher : Universitas Hang Tuah

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30649/japk.v13i2.92

Abstract

Shipping is part of the means of sea transportation as mandated Law No. 17 of 2008 concerning shipping has become a very strategic matter for national insight and has become a vital tool that supports the goals of national unity and integrity. PT. PELNI is a company engaged in sea transportation services, namely passenger ships. The importance of "service" to passenger satisfaction is very influential, Passenger Service can be defined as all forms of customer service and in the form of goods, which in principle are the responsibility and carried out by government agencies at the center and in the regions. This research was carried out with the aim of knowing the performance of services and knowing the level of satisfaction of service users to PT. PELNI Surabaya Branch. This research design used was descriptive qualitative. The results of this study are as follows. First, from the aspect of service quality, the attitude of PT. PELNI Surabaya Branch employees towards passengers and in general the service performance has not been satisfactory, but still requires some improvements in order to provide maximum service to all service users. The second is based on passenger responses to the facilities provided, there is still a lack of ticket sales and passengers are often disappointed with the payment method set at PT. PELNI. This means that most passengers want improvements in these two indicators and must be a priority in improving their services by PT. PELNI in the future in providing services.
Effectiveness of Loading and Unloading on the Smooth Flow of Containers at PT. Pelindo Lembar Lombok Branch, West Nusa Tenggara Supandri, Azmi; Agus Setiono, Beni; Hidayat, Sapit
JURNAL APLIKASI PELAYARAN DAN KEPELABUHANAN Vol 14 No 2 (2024): bulan Maret
Publisher : Universitas Hang Tuah

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30649/japk.v14i2.111

Abstract

The goal of this research is to determine the effectiveness of loading and unloading on the flow of containers at PT Pelindo Selamat Branch. This qualitative descriptive research aims to gather information about the effectiveness of loading and unloading at PT Pelindo Lembar Lombok Branch, West Nusa Tenggara. The research focuses on 3 HMC (Harbor Mobile Crane) units, 2 fixed cranes, and 2 RTG units at the PT Lembar Terminal, Pelindo Lembar Lombok Branch. The data collection methods include observation and interviews. Loading and unloading equipment, such as the Harbor Mobile Crane, play a crucial role in the stevedoring process at Lombok Terminal. However, the limited availability and frequent damage to the HMC units create obstacles in providing optimal service for users. The flow of containers at Lembar Terminal PT. PELINDO's Lombok Lembar Branch still experiences dwelling time.
Co-Authors Balido, Adilah Zulfa S. Fadhil, Ananda M. Ghanief Fairuz Zhafier, Juan Melinda, Nova Purwiyanto, Didik Reishigano Megaputra, Hendyanta Sudirman Sudirman Supandri, Azmi Wiranata, Alfan Dwi Wahyu