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All Journal Jurnal Aplikasi Pelayaran dan Kepelabuhanan Jurnal Cakrawala Ilmiah
Benny Agus Setiono
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Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Public Health Social Sciences Transportation Other

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The Influence of Service Quality (Reliability, Responsiveness, Tangibles, Empathy and Assurance) on Student Satisfaction Port Management and Maritime Logistics Study Program Vocational Faculty of Shipping Hang Tuah University Benny Agus Setiono; Putra, Revian Nico Pradana
JURNAL APLIKASI PELAYARAN DAN KEPELABUHANAN Vol 15 No 2 (2025): bulan Maret
Publisher : Universitas Hang Tuah

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30649/japk.v15i2.152

Abstract

This study aims to analyze the effect of service quality, comprising reliability, responsiveness, tangibles, empathy, and assurance, on student satisfaction in the Maritime Port Management and Logistics Study Program, Faculty of Vocational Shipping, Hang Tuah University. This research employed a quantitative method with a survey approach, collecting data through questionnaires distributed to 115 students using a saturated sampling technique. The data were analyzed using multiple linear regression analysis. The results reveal that service quality simultaneously has a significant effect on student satisfaction, with a contribution rate of 95.9%. Partially, reliability, responsiveness, tangibles, and assurance have a significant positive effect on student satisfaction, while empathy does not show a significant influence. These findings highlight the importance of improving service quality aspects, particularly tangible elements, to optimize student satisfaction within the Maritime Port Management and Logistics Study Program.
PERAN EKSPEDISI MUATAN KAPAL LAUT DALAM MENUNJANG EFEKTIVITAS OPERASIONAL EKSPOR KAYU VENEER DI PT JASCO LOGISTICS SURABAYA Febrianto, Christian; Benny Agus Setiono; Sapit Hidayat
Jurnal Cakrawala Ilmiah Vol. 4 No. 12: Agustus 2025
Publisher : Bajang Institute

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Abstract

Penelitian ini bertujuan untuk menganalisis peran Ekspedisi Muatan Kapal Laut (EMKL) dalam menunjang efektivitas operasional ekspor kayu veneer di PT Jasco Logistics Surabaya. Dalam kegiatan ekspor, EMKL memiliki fungsi strategis dalam mengoordinasikan pengangkutan barang dari gudang eksportir ke pelabuhan hingga proses dokumentasi ekspor. Hasil penelitian menunjukkan bahwa EMKL berperan penting dalam mempercepat proses pengiriman, mengurangi risiko keterlambatan, serta memastikan kelengkapan dan ketepatan dokumen ekspor. Selain itu, kerja sama yang baik antara EMKL dan instansi terkait turut meningkatkan efisiensi waktu dan biaya dalam proses ekspor. Dengan demikian, keberadaan EMKL terbukti mampu mendukung kelancaran dan efektivitas operasional ekspor kayu veneer di PT Jasco Logistics Surabaya.
Co-Authors Febrianto, Christian Putra, Revian Nico Pradana