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All Journal Jurnal Rekam Medis dan Informasi Kesehatan Journal of Health Sciences
Yudhawati, Ni Luh Putu Suardini
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Health Professions Nursing

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Hubungan Kualitas Pelayanan Kesehatan dengan Kepuasan Pasien Rawat Jalan di Puskesmas Kuta Utara Wardani, Silvia Intan; Yudhawati, Ni Luh Putu Suardini; Widyawati, Ivana Kusuma
Jurnal Rekam Medis dan Informasi Kesehatan Vol 8, No 1 (2025): MARET 2025
Publisher : Poltekkes Kemenkes Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31983/jrmik.v8i1.12563

Abstract

Kepuasan pasien merupakan indikator penting dalam menilai kualitas layanan kesehatan yang ditawarkan. Penelitian ini bertujuan untuk menganalisis hubungan antara kualitas pelayanan berdasarkan dimensi tangible (bukti langsung), reliability (kehandalan), responsiveness (daya tanggap), assurance (jaminan), dan empathy (kepedulian) terhadap kepuasan pasien rawat jalan di Puskesmas Kuta Utara. Metode penelitian yang digunakan adalah kuantitatif dengan desain cross-sectional, melibatkan 99 responden yang dipilih menggunakan metode accidental sampling. Data dikumpulkan melalui kuesioner tertutup dengan skala Likert. Hasil penelitian menunjukkan bahwa mayoritas responden merasa kurang puas terhadap aspek tangible (69,2%) dan empathy (69,7%), sementara dimensi reliability (60,6%) dan assurance (56,6%) dianggap baik. Analisis bivariat menunjukkan hubungan signifikan antara kepuasan pasien dengan dimensi responsiveness (p=0,024) dan empathy (p=0,034). Temuan ini menggarisbawahi pentingnya peningkatan kualitas layanan dalam dimensi yang berpengaruh langsung terhadap kepuasan pasien.
The Correlation between Stress and Mental-Emotional Disorders in Older Adults at the Geriatric Polyclinic of Udayana Level II Hospital, Denpasar Puspa Dewi, Triyana; Yudhawati, Ni Luh Putu Suardini; Wardani, Silvia Intan; Serinadi, Desak Made; Madulara Martin, Neil
Jurnal Ilmiah Kesehatan Vol 18 No 03 (2025): Jurnal Ilmiah Kesehatan (Journal of Health Science) 
Publisher : Universitas Nahdlatul Ulama Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33086/jhs.v18i03.6213

Abstract

Mental-emotional disorder in older adults may arise as a result of stress that is not adequately managed. This study analyzes the correlation between stress and mental-emotional disorders in older people at the Geriatric Polyclinic of Udayana Level II Hospital, Denpasar. It used a quantitative method with a cross-sectional approach. The population consisted of 337 older adult patients receiving treatment at the Geriatric Polyclinic of Udayana Level II Hospital, with a sample size of 183 individuals. The sampling technique was purposive sampling. The Perceived Stress Scale (PSS-10) was an instrument to measure stress, and the Self Rating Questionnaire (SRQ-20) for mental-emotional disorders. The univariate analysis described the characteristics of the respondents, and the bivariate analysis evaluated the correlation between both variables using Spearman's rank correlation. Almost half of the respondents were 65-74 years old, 78 respondents (42.6%). Half of them were female, 99 respondents (54%). In addition, 62 or 33.88% of respondents graduated from a Senior High School. Most respondents experienced a moderate stress level of 134 respondents (88.5%) and mental-emotional disorders of 158 respondents (86.3%). Most respondents with moderate stress levels experienced mental-emotional disorder (66.12%). The Spearman's Rank Correlation obtained p=0.036 (p<0.05), indicating a significant correlation between stress levels and mental-emotional disorder in older people. Stress levels correlate with mental and emotional disorders in older people at the Geriatric Polyclinic of Udayana Level II Hospital, Denpasar. Efforts to recognize stress early, especially in older adults, are essential.
Co-Authors Madulara Martin, Neil Puspa Dewi, Triyana Serinadi, Desak Made Wardani, Silvia Intan Widyawati, Ivana Kusuma