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All Journal JURNAL LENTERA : Kajian Keagamaan, Keilmuan dan Teknologi INASJIF
Helmi, Moh.
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Religion Humanities Economics, Econometrics & Finance Education Law, Crime, Criminology & Criminal Justice

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PENGARUH KUALITAS PELAYANAN DAN CORPORATE SOCIAL RESPONSIBIITY (CSR) TERHADAP CITRA BMT NU JAWA TIMUR Huda, Nurul; Maksum, Maksum; Helmi, Moh.; Pratiwi, Angrum
Indonesian Scientific Journal of Islamic Finance Vol 3 No 2 (2025): Indonesian Scientific Journal of Islamic Finance
Publisher : Faculty of Islamic Economics and Business, Sultan Aji Muhammad Idris State Islamic University of Samarinda

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21093/inasjif.v3i2.11192

Abstract

This study analyzes the influence of Service Quality and Corporate Social Responsibility (CSR) on the formation of the Image of BMT NU East Java as a sharia microfinance institution. Grounded in SERVQUAL theory (Parasuraman et al., 1988), CARTER model for Islamic banking (Othman & Owen, 2001), and Carroll's CSR framework (1991), the research addresses challenges in building positive institutional image for sustainable growth. This quantitative study uses a field approach with incidental sampling techniques on 100 respondents from among Islamic boarding school students who are customers of BMT NU East Java. Data were analyzed using validity tests, reliability tests, classical assumption tests, multiple linear regressions, and hypothesis tests through SPSS Statistics 26. The findings reveal that both service quality and corporate social responsibility demonstrate statistically significant positive influences on institutional image formation. Service quality emerges as a critical determinant in shaping customer perceptions, while CSR programs contribute substantially to building trust and credibility. The combined effect of these variables explains the vast majority of institutional image variance, indicating their strategic importance for BMT sustainability and growth. Practically, findings suggest BMT managers should prioritize Islamic finance service training and implement community-focused CSR programs to enhance institutional reputation and competitive positioning in the Islamic microfinance sector.
Peran Guru Pendidikan Agama Islam dalam Penanaman Nilai-Nilai Spiritual untuk Meningkatkan Moral Santri Helmi, Moh.; Amini, Izzat
JURNAL LENTERA : Kajian Keagamaan, Keilmuan dan Teknologi Vol 24 No 3 (2025): September 2025
Publisher : LP2M STAI Miftahul 'Ula (STAIM) Nganjuk

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29138/lentera.v24i3.1816

Abstract

This research is motivated by the researcher’s concern regarding the spiritual values of students in the current millennial era. Students have been influenced by culture and technological developments to such an extent that spiritual character values are becoming increasingly distant from their lives, especially in matters related to religion. This thesis discusses the inculcation of spiritual values by Islamic education teachers in improving the morals of santri (Islamic boarding school students). This study employs a descriptive qualitative approach and was conducted at Al-Muqri Islamic Boarding School in Prenduan. The data were obtained from teachers and students of Al-Muqri Prenduan. The data collection techniques used were observation and interviews. Data processing and analysis were carried out in four stages: data collection, data reduction, data presentation, and conclusion drawing. The validity of the data was tested through four criteria: credibility (prolonged engagement, increased persistence, and triangulation), transferability, dependability, and confirmability. The results of the study indicate that: (1) The spiritual values of the students at Al-Muqri Prenduan are generally good; however, aspects related to self-confidence and religious commitment are still lacking and need improvement. (2) The inculcation of spiritual values by Islamic education teachers is carried out through habituation and by providing advice.
Co-Authors Angrum Pratiwi Izzat Amini Maksum, Maksum Nurul Huda