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All Journal Jurnal Bisnis Mahasiswa Jurnal Cakrawala Bahari
Purba, Julyana
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Aerospace Engineering Civil Engineering, Building, Construction & Architecture Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Engineering Environmental Science Social Sciences Other

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The Influence of Human Resource Quality on Crew Ship Performance at Bourbon Offshore Asia Pte., Ltd Purba, Julyana; Siska, Syafni Yelvi
Jurnal Bisnis Mahasiswa Vol 5 No 3 (2025): Jurnal Bisnis Mahasiswa
Publisher : PT Aksara Indo Rajawali

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.60036/jbm.622

Abstract

This study aims to analyze the influence of Human Resource (HR) quality on crew performance at Bourbon Offshore Asia Pte., Ltd. The primary focus of the research is on how HR quality affects the operational effectiveness of ships, which in turn impacts safety and work efficiency in the maritime environment. This study employs a quantitative method using a questionnaire instrument that has been tested for validity and reliability. The data are analyzed using linear regression to determine the relationship between HR quality and crew performance. The results indicate that the majority of crew members have 0–4 years of work experience, highlighting the need for more effective training strategies to enhance their competencies. In terms of job distribution, 53.75% of the crew consists of deckhands (ABK), who play a crucial role in daily ship operations. The regression test results indicate a positive and significant relationship between HR quality and crew performance, with a correlation coefficient of 0.926. The coefficient of determination (R² = 0.857) indicates that 85.7% of the variation in crew performance is explained by HR quality, while 14.3% is attributed to other factors. Key factors improving crew performance include individual competence, work productivity, and compliance with safety standards. However, aspects such as work initiative and task completion require further attention.
PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN PELANGGAN DI KANTIN D'GREE (STUDI DI KANTIN POLTEKPEL SUMBAR PURBA, JULYANA
Jurnal Cakrawala Bahari Vol. 7 No. 1 (2024): Jurnal Cakrawala Bahari
Publisher : Politeknik Pelayaran Sumatera Barat

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70031/jkb.v7i1.85

Abstract

Penelitian ini bertujuan untuk mengetahui pengaruh kualitas pelayanan terhadap kepuasan pelanggan di Kantin D'Gree Kantin Poltekpel Sumbar. Metode yang digunakan dalam penelitian ini adalah metode kuantitatif dengan pendekatan regresi linier sederhana. Pengolahan data dilakukan dengan menggunakan software SPSS versi 27. Penelitian ini melibatkan responden yang merupakan pelanggan aktif Kantin D'Gree. Hasil analisis menunjukkan bahwa. terdapat hubungan yang positif antara variabel kualitas pelayanan dengan kepuasan pelanggan. Persamaanregresi linier sederhana yang diperoleh adalah Y = 5,811 + 0,889X. Artinya setiap kenaikan satu satuan pada variabel kualitas pelayanan akan menaikkan nilai kepuasan pelanggan sebesar 0,889 satuan. Nilai konstanta sebesar 5,811 menunjukkan bahwa ketika tidak ada kontribusi dari variabel X maka nilai kepuasan pelanggan diestimasi sebesar 5,811. Nilai koefisien determinasi (R Square) sebesar 0,719 menunjukkan bahwa 71,9% variasi kepuasan pelanggan dapat dijelaskan oleh variabel kualitas pelayanan. Sisanya sebesar 28,1% dijelaskan oleh faktor lain yang tidak diteliti dalam penelitian ini, seperti harga, suasana, variasi menu, dan kecepatan pelayanan. Dengan demikian, dapat disimpulkan bahwa kualitas pelayanan memiliki pengaruh yang signifikan dan substansial terhadap kepuasan pelanggan. Hasil penelitian ini dapat dijadikan sebagai dasar pertimbangan bagi pengelola kantin dalam meningkatkan kualitas pelayanan guna mendukung kepuasan pelanggan yang lebih optimal di lingkungan kampus.
THE INFLUENCE OF HUMAN RESOURCE QUALITY ON PERFORMANCE CREW SHIP AT BOURBON OFFSHORE ASIA PTE.,LTD PURBA, JULYANA; Arifian, Naf'an
Jurnal Cakrawala Bahari Vol. 8 No. 1 (2025): Jurnal Cakrawala Bahari
Publisher : Politeknik Pelayaran Sumatera Barat

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70031/jkb.v8i1.86

Abstract

This study aims to analyze the influence of Human Resource (HR) quality on crew performance at Bourbon Offshore Asia Pte., Ltd. The main focus of the research is how HR quality affects the operational effectiveness of ships, which directly impacts safety and work efficiency in the maritime environment. This study employs a quantitative method using a questionnaire instrument that has been tested for validity and reliability. The data is analyzed using linear regression to determine the relationship between HR quality and crew performance. The results indicate that the majority of crew members have 0–4 years of work experience, highlighting the need for more effective training strategies to enhance their competencies. In terms of job distribution, 53.75% of the crew consists of deckhands (ABK), who play a crucial role in daily ship operations. The regression test results show a positive and significant effect between HR quality and crew performance, with a correlation value of 0.926. The coefficient of determination (R² = 0.857) indicates that 85.7% of crew performance variation is explained by HR quality, while 14.3% is influenced by other factors. Key factors improving crew performance include individual competence, work productivity, and compliance with safety standards. However, aspects such as work initiative and task completion require further attention.
Co-Authors Arifian, Naf'an Siska, Syafni Yelvi