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All Journal Jurnal Manarang Manajemen dan Bisnis International Conference On Association Of Indonesian Entrepreneurship Study Programs
Ade Ary Machmud
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Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Other

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Patient revisit interest: what extent quality affects hospital customer satisfaction? Ade Ary Machmud; Nurdin Brasit; Maat Pono; Hendragunawan Sardjan Tahyf
International Conference On Association Of Indonesian Entrepreneurship Study Programs Vol. 1 No. 1 (2024): Proceeding International Conference On Association Of Indonesian Entrepreneursh
Publisher : Association Of Indonesian Entrepreneurship Study Programs

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Abstract

This study aims to examine the influence of service quality on patient satisfaction and interest in repeat visits at the Hasanuddin University Dental and Oral Education Hospital. Using a quantitative approach with a cross-sectional survey method, data was collected from 100 patients who had received services at the hospital. The research instrument in the form of a SERVQUAL questionnaire was used to measure five dimensions of service quality: tangibles, reliability, responsiveness, assurance, and empathy. Multiple regression analysis showed that service quality had a significant influence on patient satisfaction, with the dimensions of assurance and empathy contributing the most. In addition, patient satisfaction was shown to have a significant influence on revisit interest. These findings indicate that improved service quality can improve patient satisfaction, which in turn increases interest in repeat visits. Recommendations for hospital management include improving physical facilities, ongoing training for medical personnel, integration of health technology, and the development of an effective patient feedback system. With the implementation of these recommendations, it is hoped that the Hasanuddin University Dental and Oral Education Hospital can improve the quality of its services and strengthen patient loyalty.
ANALISIS PENGARUH SOLVABILITAS, PROFITABILITAS DAN LIKUIDITAS TERHADAP NILAI PERUSAHAAN PADA INDUSTRI FAST MOVING COUNSUMER GOODS (FMCG) YANG TERDAFTAR DI BEI TAHUN 2020-2022 Hartina Ina; Nur Fitriayu Mandasari; Akbar Azis; Chandra Putra Puspita; Ade Ary Machmud
Jurnal Manarang Manajemen dan Bisnis Vol 3 No 2 (2025): Jurnal Manarang : Manajemen dan Bisnis (April 2025)
Publisher : Universitas Sulawesi Barat

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31605/jurnal manarang.v3i2.5169

Abstract

Penelitian ini bertujuan untuk menganalisis pengaruh solvabilitas, profitabilitas, dan likuiditas terhadap nilai perusahaan. Penelitian menggunakan pendekatan kuantitatif dengan data sekunder berupa laporan keuangan tahunan yang diperoleh melalui website resmi Bursa Efek Indonesia www.idx.co.id. Populasi penelitian adalah perusahaan FMCG yang terdaftar di Bursa Efek Indonesia periode 2020-2022. Metode purposive sampling digunakan untuk menentukan sampel penelitian, menghasilkan 53 perusahaan sebagai sampel dengan total 159 data observasi. Analisis data dilakukan dengan menggunakan perangkat lunak SPSS versi 24. Hasil penelitian menunjukkan bahwa solvabilitas memiliki pengaruh negatif signifikan terhadap nilai perusahaan, profitabilitas memiliki pengaruh positif signifikan terhadap nilai perusahaan, sementara likuiditas tidak berpengaruh signifikan terhadap nilai perusahaan. Secara simultan, solvabilitas, profitabilitas, dan likuiditas berpengaruh signifikan terhadap nilai perusahaan.
Co-Authors Akbar Azis Chandra Putra Puspita Hartina Ina Hendragunawan Sardjan Tahyf Maat Pono Nur Fitriayu Mandasari Nurdin Brasit