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All Journal Metris: Jurnal Sains dan Teknologi Jurnal Teknik Industri dan Manajemen Rekayasa
Wenlicia, Frisca
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Decision Sciences, Operations Research & Management Education Engineering Industrial & Manufacturing Engineering

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Optimasi waktu tunggu dengan simulasi sistem antrian pada gerai F&B Sugioko, Andre; Hidayat, Trifenaus; Chabella, Cynthia; Wenlicia, Frisca; Khrisna Cahya Gulo, Gede; Hardianto, Gregorius; Jeremiah, Morris
Jurnal Teknik Industri dan Manajemen Rekayasa Vol 2 No 2 (2024)
Publisher : Universitas Atma Jaya Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24002/jtimr.v2i2.9854

Abstract

F&B outlet, located in Sumarecon Mall Serpong, has a problem with long customer waiting times. Based on the root cause analysis, the cause was found to be human and machine factors. This study aims to analyze the queuing system of the F&B outlet and provide suggestions for improvement based on root cause analysis using simulation. The simulation software used is Promodel Software. The research methodology will begin with the creation of a simulation model based on actual data after the initial model has been tested for verification and validation. The initial model will be compared with 3 proposed improvements, namely ergonomic proposals, machine proposals and combination proposals, using the ANOVA method, using the waiting time as a comparison variable. The results showed that the 3rd proposal was able to provide savings in customer waiting time in taking orders by 40%. This is because the order-making process is much faster due to the proposals in terms of ergonomics and tool replacement, so that it can speed up the work process.
Optimasi waktu tunggu dengan simulasi sistem antrian pada gerai F&B Sugioko, Andre; Hidayat, Trifenaus; Chabella, Cynthia; Wenlicia, Frisca; Khrisna Cahya Gulo, Gede; Hardianto, Gregorius; Jeremiah, Morris
Jurnal Teknik Industri dan Manajemen Rekayasa Vol 2 No 2 (2024)
Publisher : Universitas Atma Jaya Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24002/jtimr.v2i2.9854

Abstract

F&B outlet, located in Sumarecon Mall Serpong, has a problem with long customer waiting times. Based on the root cause analysis, the cause was found to be human and machine factors. This study aims to analyze the queuing system of the F&B outlet and provide suggestions for improvement based on root cause analysis using simulation. The simulation software used is Promodel Software. The research methodology will begin with the creation of a simulation model based on actual data after the initial model has been tested for verification and validation. The initial model will be compared with 3 proposed improvements, namely ergonomic proposals, machine proposals and combination proposals, using the ANOVA method, using the waiting time as a comparison variable. The results showed that the 3rd proposal was able to provide savings in customer waiting time in taking orders by 40%. This is because the order-making process is much faster due to the proposals in terms of ergonomics and tool replacement, so that it can speed up the work process.
Faktor Penentu Pemilihan Aplikasi Navigasi di Kalangan Pengguna Kendaraan Bermotor Muda Triyanti, Vivi; Wahyu, Marsellinus Bachtiar; Wenlicia, Frisca; Pranoto, Julian Luke
Metris: Jurnal Sains dan Teknologi Vol. 26 No. 02 (2025): Desember
Publisher : Prodi Teknik Industri, Fakultas Teknik - Universitas Katolik Indonesia Atma Jaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25170/metris.v26i02.7436

Abstract

With the development and growth of science and technology, various navigation applications are available to everyone, including motorcyclists. The main objective of this study is to provide several aspects that can influence young motorcyclists to choose their navigation application. Samples were taken from 100 motorcyclists aged 18-25 years in the BSD area. The main method used is factor analysis, using SPSS 2021 software as an analysis tool. By implementing KMO and Bartlett's test, the results have passed the validity and reliability tests. Based on the analysis of the size of the sample adequacy (MSA) and Bartlett's test, the anti-image matrix, the component matrix, and the rotated component matrix, there are three factors that can influence motorcyclists aged 18-25 years in the BSD area to choose their navigation application: the quality of navigation services, the features and benefits of the interface, and also the image of the application itself. These factors can be used for future research to analyze their influence on the selection or comparison of several navigation applications with a more specific scope. Furthermore, navigation application developers can consider these three factors to develop their businesses and remain competitive in the market.
Co-Authors Chabella, Cynthia Hardianto, Gregorius Hidayat, Trifenaus Jeremiah, Morris Khrisna Cahya Gulo, Gede Pranoto, Julian Luke Sugioko, Andre Vivi Triyanti Wahyu, Marsellinus Bachtiar