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All Journal Siber International Journal of Digital Business Journal of Public Policy and Regional Government (JPPLG) Humanities Horizon Journal
Anaekwe, Victor Benjamine
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Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Social Sciences Other

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E-administration and employee service delivery in selected government ministries in Anambra state: 2015-2023 Okeke, Mary Ngozi; Anaekwe, Victor Benjamine
Humanities Horizon Vol. 2 No. 2 (2025)
Publisher : PT. Pena Produktif Kreatif

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63373/3047-8014/35

Abstract

The rapid advancement of digital technologies has transformed public administration worldwide, making e-administration a critical tool for enhancing government service delivery. The study used a survey research design with structured questionnaires to collect data from 294 respondents across four ministries in Anambra State, Nigeria, representing a population of 1,105 employees. Proportionate sampling ensured fair representation from Education (112), Finance (114), Works (38), and Women Affairs (30) ministries. Data was analyzed using SPSS, employing frequency tables, percentages, and independent samples t-tests. The questionnaire was validated by academic experts and pre-tested for reliability, achieving strong internal consistency. The result showed that females constituted 65.6% and males 34.4%. Most respondents (56.5%) had under 15 years of experience. Regarding e-administration's impact on service delivery, 53.1% strongly disagreed that it improved workflows, and 43.9% disagreed that collaboration increased service delivery. However, 43.9% strongly agreed that automation improved service delivery, and 56.5% strongly agreed training was key. Most (90.5%) disagreed with improved digital communication boosted efficiency. Statistical tests showed no significant difference in service delivery scores between employees with less than 15 years (mean=30.48) and over 15 years (mean=29.95) experience (p > 0.05), rejecting the hypothesis that experience affects e-administration impact. The results underscore the need for improved ICT infrastructure, targeted training programs, and stronger organizational support to optimize the benefits of digital governance. The study concludes that although e-administration holds substantial potential for improving service delivery in public institutions, its success depends on strategic implementation, continuous staff development, and sustained institutional commitment.
Manpower planning and organizational performance: A study of Anambra State Ministry of Environment, 2018 - 2022 Anaekwe, Victor Benjamine; Okoye, Nonso Sunday; Okoye, Emmanuel; Ohanyere, Chinelo Patience
Humanities Horizon Vol. 2 No. 3 (2025)
Publisher : PT. Pena Produktif Kreatif

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63373/3047-8014/37

Abstract

This study investigated the impact of manpower planning on organizational performance in Anambra State Ministry of Environment, Awka. The specific objective of the study was to examine the effect of training on organizational effectiveness in the Anambra State Ministry of Environment. In line with the objectives of the study, one research questions and hypotheses were formulated. The study adopted descriptive survey research design. The population of the study comprised 320 senior staff of Anambra State Ministry of Environment, Awka. Primary and secondary sources of data was used. Questionnaire was employed as the instrument of data collection. Frequency tables and percentage were employed in analyzing the research questions while the hypotheses were tested using Chi-square statistical technique. The analysis was done using Statistical Package for Social Sciences (SPSS) version 21. The study confirmed that training improves organizational effectiveness in Anambra State Ministry of Environment, Awka. The study concludes that the importance of strategic manpower planning in achieving organizational goals cannot be overemphasized. By investing in employee development, the authority can improve performance, enhance service delivery, and achieve its objectives more efficiently. The study recommended amongst others that Anambra State Ministry of Environment should invest in regular training programs to enhance employee skills and organizational effectiveness.
Impact of Digital Tools on Service Delivery Efficiency in Government Ministries, Anambra State (2015–2023) Anaekwe, Victor Benjamine; Onuigbo , Ifeanyi Ositadinma; Okeke, Mary Ngozi
Journal of Public Policy and Local Government (JPPLG) Volume 2, Issue 2, July 2025
Publisher : ASHA Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70188/dyw20m85

Abstract

This study explored the impact of e-administration on service delivery efficiency in selected ministries in Anambra State amid rising demands for digital transformation in the public sector. Using a survey design, data were collected through structured questionnaires administered to staff across the ministries of Education, Finance, Works, and Women Affairs. The study combined primary data from respondents with secondary data from documents and literature and employed both descriptive and inferential statistical analyses. Results revealed mixed perceptions of digital progress, with many respondents expressing skepticism about the effectiveness and consistency of digital tool adoption. While some acknowledged gradual improvements, others highlighted persistent reliance on manual processes, uneven implementation across ministries, and challenges such as limited infrastructure, insufficient training, and inconsistent policy enforcement. Leadership support and infrastructure development were recognized as essential enablers, yet the overall effectiveness of training programs remained unclear. Furthermore, statistical analysis found no significant gender-based differences in perceptions of service delivery outcomes, suggesting that the impact of digitization is broadly experienced across demographic groups. Despite ongoing efforts, the study concluded that systemic obstacles continue to constrain the full benefits of digital governance in the state. It recommends greater investment in infrastructure, continuous staff development, and stronger policy enforcement to ensure that digital transformation leads to meaningful improvements in public service delivery.
Effect of computerization on the transparency of service delivery in the selected government ministries in Anambra State Nigeria between the periods of 2015 - 2023 Anaekwe, Victor Benjamine; Okoye, Nonso Sunday; Okeke, Mary Ngozi
Siber International Journal of Digital Business (SIJDB) Vol. 2 No. 4 (2025): (SIJDB) Siber International Journal of Digital Business (April - June 2025)
Publisher : Siber Nusantara Review & Yayasan Sinergi Inovasi Bersama (SIBER)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/sijdb.v2i4.263

Abstract

The rapid advancement of information technology has transformed public sector operations globally. In Nigeria, government ministries increasingly adopt computerization to improve transparency and efficiency. The study adopted a survey research design using structured questionnaires to collect data from 294 staff across four ministries (Education 112, Finance 114, Works 38, Women Affairs 30) in Anambra State. The population of 1,105 staff was sampled using Yaro Yamane’s formula with a 5% margin of error. Data included both primary (questionnaires) and secondary (documents, literature) sources. The questionnaire, validated through expert review and pretested with 30 health ministry staff, utilized a four-point Likert scale. SPSS software handled data analysis, applying descriptive statistics and independent samples t-test to test hypotheses. Reliability was confirmed using Cronbach’s alpha. The findings reveal that financial resources (47.6% strongly agree), leadership support (38.4% strongly agree), and IT infrastructure (53.1% agree) strongly influenced e-administration transparency. Training received mixed responses, with 32.3% strongly agreeing, while interdepartmental collaboration had 40.5% agreeing. Opinions varied on project management (39.8% strongly disagree, 34.7% strongly agree) and stakeholder engagement (40.5% strongly disagree). Data security raised concerns (56.8% strongly disagree), while change management (56.5% agree) and continuous monitoring (45.9% strongly agree) received positive responses. Statistical analysis showed employees with first degrees (mean 30.83) outperformed postgraduates (mean 28.29), with significant differences (p = 0.001), suggesting educational background influenced e-administration service delivery. The study confirmed that computerization improved transparency and service delivery in Anambra State ministries, driven by financial support, leadership commitment, IT infrastructure, training, and monitoring. Challenges included data security and stakeholder engagement. Educational background influenced adaptability, with first-degree holders performing better. Strengthening weak areas can enhance digital governance outcomes. The study recommends strengthening data protection measures and adopting inclusive stakeholder management practices to maximize the benefits of e-administration
Co-Authors Ohanyere, Chinelo Patience Okeke, Mary Ngozi Okoye, Emmanuel Okoye, Nonso Sunday Onuigbo , Ifeanyi Ositadinma