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Journal : Humanities Horizon Journal

E-administration and employee service delivery in selected government ministries in Anambra state: 2015-2023 Okeke, Mary Ngozi; Anaekwe, Victor Benjamine
Humanities Horizon Vol. 2 No. 2 (2025)
Publisher : PT. Pena Produktif Kreatif

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63373/3047-8014/35

Abstract

The rapid advancement of digital technologies has transformed public administration worldwide, making e-administration a critical tool for enhancing government service delivery. The study used a survey research design with structured questionnaires to collect data from 294 respondents across four ministries in Anambra State, Nigeria, representing a population of 1,105 employees. Proportionate sampling ensured fair representation from Education (112), Finance (114), Works (38), and Women Affairs (30) ministries. Data was analyzed using SPSS, employing frequency tables, percentages, and independent samples t-tests. The questionnaire was validated by academic experts and pre-tested for reliability, achieving strong internal consistency. The result showed that females constituted 65.6% and males 34.4%. Most respondents (56.5%) had under 15 years of experience. Regarding e-administration's impact on service delivery, 53.1% strongly disagreed that it improved workflows, and 43.9% disagreed that collaboration increased service delivery. However, 43.9% strongly agreed that automation improved service delivery, and 56.5% strongly agreed training was key. Most (90.5%) disagreed with improved digital communication boosted efficiency. Statistical tests showed no significant difference in service delivery scores between employees with less than 15 years (mean=30.48) and over 15 years (mean=29.95) experience (p > 0.05), rejecting the hypothesis that experience affects e-administration impact. The results underscore the need for improved ICT infrastructure, targeted training programs, and stronger organizational support to optimize the benefits of digital governance. The study concludes that although e-administration holds substantial potential for improving service delivery in public institutions, its success depends on strategic implementation, continuous staff development, and sustained institutional commitment.
Manpower planning and organizational performance: A study of Anambra State Ministry of Environment, 2018 - 2022 Anaekwe, Victor Benjamine; Okoye, Nonso Sunday; Okoye, Emmanuel; Ohanyere, Chinelo Patience
Humanities Horizon Vol. 2 No. 3 (2025)
Publisher : PT. Pena Produktif Kreatif

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63373/3047-8014/37

Abstract

This study investigated the impact of manpower planning on organizational performance in Anambra State Ministry of Environment, Awka. The specific objective of the study was to examine the effect of training on organizational effectiveness in the Anambra State Ministry of Environment. In line with the objectives of the study, one research questions and hypotheses were formulated. The study adopted descriptive survey research design. The population of the study comprised 320 senior staff of Anambra State Ministry of Environment, Awka. Primary and secondary sources of data was used. Questionnaire was employed as the instrument of data collection. Frequency tables and percentage were employed in analyzing the research questions while the hypotheses were tested using Chi-square statistical technique. The analysis was done using Statistical Package for Social Sciences (SPSS) version 21. The study confirmed that training improves organizational effectiveness in Anambra State Ministry of Environment, Awka. The study concludes that the importance of strategic manpower planning in achieving organizational goals cannot be overemphasized. By investing in employee development, the authority can improve performance, enhance service delivery, and achieve its objectives more efficiently. The study recommended amongst others that Anambra State Ministry of Environment should invest in regular training programs to enhance employee skills and organizational effectiveness.