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All Journal Jurnal Ilmu Administrasi Negara Government & Resilience
Andi Kasman
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Environmental Science Industrial & Manufacturing Engineering Law, Crime, Criminology & Criminal Justice Social Sciences

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KEADILAN FISKAL DAN EKUITAS SOSIAL: PILAR DAYA SAING EKONOMI MAKRO PERDAGANGAN INTERNASIONAL Siti Sofiaturrohmah; Muhammad Rifki Rosman; Andi Kasman
Jurnal Ilmu Administrasi Negara Vol 22 No 2 (2024): JIANA: Jurnal Ilmu Administrasi Negara
Publisher : Universitas Riau

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46730/jiana.v22i3.8226

Abstract

Penelitian ini bertujuan untuk menganalisis aspek keadilan fiskal dan kesetaraan sosial dalam kebijakan fiskal di Indonesia serta implikasinya terhadap daya saing nasional di arena perdagangan internasional. Pendekatan yang digunakan adalah kualitatif dengan analisis data sekunder dari berbagai sumber resmi seperti Badan Pusat Statistik (BPS), kementerian terkait, dan literatur akademik. Sampel data meliputi dokumen kebijakan fiskal, laporan ekonomi, dan data perdagangan dari tahun 2019 hingga 2023. Teknik pengumpulan data meliputi studi pustaka dan analisis isi, dengan langkah-langkah analisis meliputi reduksi data, penyajian naratif, dan verifikasi melalui triangulasi sumber. Hasil penelitian menunjukkan bahwa kebijakan fiskal yang adil dan inklusif, termasuk redistribusi fiskal dan partisipasi komunitas lokal dalam pengambilan keputusan, dapat memperkuat daya saing nasional melalui peningkatan akses pasar global dan pengurangan ketimpangan sosial ekonomi. Kesimpulan utama adalah bahwa penerapan prinsip keadilan dan transparansi dalam kebijakan fiskal dapat meningkatkan daya saing ekonomi sekaligus memastikan pertumbuhan yang berkelanjutan dan merata. Penelitian merekomendasikan penajaman aspek redistribusi fiskal dan peningkatan partisipasi masyarakat untuk mencapai pemerataan manfaat ekonomi.
Service Quality Disparities in Public Healthcare: A Comparative Study of Customer Expectations and Perceptions in Urban and Remote Areas of Indonesia Sofiaturrohmah, Siti; Andi Kasman
Government & Resilience Vol. 3 No. 2 (2025): Government & Resilience (November 2025)
Publisher : Dealings Foundation Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62503/gr.v3i2.29

Abstract

This study aims to analyze the gap between public expectations and perceptions of healthcare services in Indonesia, with a focus on four regions: DKI Jakarta, DI Yogyakarta, Papua, and Maluku. Employing a qualitative approach, the research is based on secondary data analysis to evaluate both customer expectations and perceived service quality. The findings reveal a significant disparity between what citizens expect and what they experience, particularly influenced by factors such as service quality, communication, infrastructure, and demographic characteristics. Regions with limited geographical accessibility and underdeveloped infrastructure—such as Papua and Maluku—demonstrate notably more negative perceptions compared to more urbanized areas like DKI Jakarta and DI Yogyakarta. The study concludes that addressing this gap requires strategic interventions, including improving healthcare worker competencies, leveraging appropriate technological innovations, and fostering honest and transparent communication between providers and patients. The study recommends continuous professional training for medical personnel, substantial investment in healthcare infrastructure, and the establishment of effective patient feedback mechanisms. These measures are essential to enhance patient satisfaction, build public trust, and strengthen loyalty toward healthcare services in Indonesia.
Co-Authors Muhammad Rifki Rosman Siti Sofiaturrohmah Sofiaturrohmah, Siti