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All Journal Jurnal Kesehatan Tambusai Proceeding Mulawarman International Conference on Tropical Public Health
Hariyani, Noor
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Dentistry Health Professions Medicine & Pharmacology Nursing Public Health

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DETERMINAN KUALITAS PELAYANAN KESEHATAN TERHADAP KEPUASAN PASIEN PUSKESMAS REMAJA TAHUN 2024 Hariyani, Noor; Wisnuwardani, Ratih Wirapuspita
Jurnal Kesehatan Tambusai Vol. 6 No. 2 (2025): JUNI 2025
Publisher : Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/jkt.v6i2.45222

Abstract

Pusat Kesehatan Masyarakat (Puskesmas) berperan sebagai fondasi utama dalam perawatan kesehatan primer dan memiliki dampak signifikan terhadap hasil kesehatan masyarakat. Penelitian ini mengkaji isu penting terkait rendahnya keterlibatan pasien, yang tercermin dari tingkat kunjungan kurang dari 15% di kalangan peserta Jaminan Kesehatan Nasional (JKN) di Puskesmas Remaja Kota Samarinda pada tahun 2024. Penelitian ini menyelidiki pengaruh lima dimensi kualitas layanan: tangibles, responsiveness, reliability, assurance, dan empathy terhadap kepuasan pasien. Dengan desain cross-sectional, data dikumpulkan dari 755 responden melalui survei elektronik yang sesuai dengan standar nasional. Analisis statistik menggunakan metode univariat, bivariat (uji Chi-Square), dan multivariat (regresi logistik multinomial) mengungkapkan bahwa semua dimensi secara signifikan mempengaruhi kepuasan pasien (α < 0.05). Diantaranya, reliability sebagai faktor paling dominan. Pada kategori kepuasan Tidak Baik, level reliability 3 secara signifikan menurunkan kemungkinan pasien melaporkan kepuasan tinggi (p = 0.001; Exp(B) = 0.301). Temuan ini menekankan pentingnya peningkatan reliability sebagai langkah strategis untuk meningkatkan kepuasan pasien dan mendorong pemanfaatan layanan dalam perawatan kesehatan primer.
The Relationship Between Responsiveness and Patient Satisfaction atPuskesmas Remaja Hariyani, Noor
Mulawarman International Conference on Tropical Public Health Vol. 2 No. 2 (2025): The 4th MICTOPH
Publisher : Faculty of Public Health Mulawarman University, Indonesia

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Abstract

Background : Responsiveness is a key dimension of healthcare quality, reflecting the extent to which services meet patient needs. Although responsiveness has been widely studied, evidence from Puskesmas Remaja settings remains limited, and gaps between patient expectations and service experiences are still reported. Objective : This study aimed to assess the level of service responsiveness at Puskesmas Remaja, examine patient satisfaction, and analyze the relationship between the two. Research Methods/ Implementation Methods : A cross-sectional survey was conducted with 755 respondents recruited through convenience sampling. Data were collected using a standardized electronic questionnaire, and bivariate analysis was performed using the Chi-Square test. Results : Of the total respondents, 306 rated service responsiveness as “Good” and 265 as “Very Good,” with corresponding satisfaction levels reported in similar categories. Statistical analysis confirmed a significant association between responsiveness and patient satisfaction (p < 0.001). Conclusion/Lesson Learned : Service responsiveness has a significant positive effect on patient satisfaction. Strengthening responsiveness should be prioritized as a strategic approach to improve service quality and patient experience in primary healthcare facilities.
Co-Authors Ratih Wirapuspita Wisnuwardani