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All Journal JURNAL EDUCATION AND DEVELOPMENT JCP (Jurnal Cahaya Pendidikan) Fakultas Keguruan dan Ilmu Pendidikan International Journal of Management, Innovation, and Education Jurnal Studi Al-Qur'an dan Tafsir
Hapsari, Ratna F
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Religion Agriculture, Biological Sciences & Forestry Arts Humanities Computer Science & IT Education Environmental Science Languange, Linguistic, Communication & Media Mathematics Social Sciences Other

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Analysis of the correlation between the quality of school services and parental satisfaction at SDN Serua Indah 02, Tangerang Selatan Efendi, Yarsi; Hapsari, Ratna F; Wulansari, Desi K; Inayati, Dinda Nurul
CAHAYA PENDIDIKAN Vol 11, No 1 (2025): JCP (Jurnal Cahaya Pendidikan) Fakultas Keguruan dan Ilmu Pendidikan
Publisher : Universitas Riau Kepulauan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33373/chypend.v11i1.7378

Abstract

This research aims to investigate the relationship between the quality of school services and its impact on parental satisfaction at SDN Serua Indah 02, Ciputat, Tangerang Selatan, Indonesia. The study seeks to provide a deeper understanding of the factors that influence parental satisfaction within the educational context. The study employs a quantitative survey method, utilising a questionnaire as the primary data collection instrument. The sampling technique, guided by Slovin's formula, yielded a total of 178 parents as respondents. Analysis was conducted using Pearson Product Moment correlation tests to measure the relationship between the quality of school services (including the dimensions of tangibility, reliability, responsiveness, assurance, and empathy) and parental satisfaction. The results of the research indicate a significant positive correlation between the quality of school services and parental satisfaction (r = 0.624, p < 0.05). The dimensions of tangibility and reliability were found to contribute most significantly to parental satisfaction, while the dimension of empathy highlighted the importance of individual attention to students' needs. The limitations of this research are associated with its narrow focus on a single school, which may restrict the generalisability of the findings to broader contexts. Future research should consider additional factors that may influence parental satisfaction across various educational settings. Implication of this research are school should focus on enhancing the quality of its services, actively engaging parents, providing staff training, and conducting continuous evaluations. These measures are essential for fostering strong relationships, improving parental satisfaction, and bolstering the institution's reputation in the field of education Keywords: Educational Service Quality, Parent’s Student Satisfaction, SDN Serua Indah 02 Tangerang Selatan, SERVQUAL Dimension
TRANSFORMASI AGILITY ORGANISASI DI SEKOLAH MENENGAH ATAS KOTA BATAM Efendi, Yarsi; Inayati, Dinda Nurul; Wulansari, Desi Kardini; Hapsari, Ratna F; Agustina, Fenny
JURNAL EDUCATION AND DEVELOPMENT Vol 13 No 1 (2025): Vol 13 No 2 Mei 2025
Publisher : Institut Pendidikan Tapanuli Selatan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37081/ed.v13i1.6888

Abstract

Penelitian ini mengeksplorasi penerapan konsep agiliti (ketangkasan) organisasi di Sekolah Menengah Atas di Kota Batam, yang terpusat pada ancaman dan kesempatan yang dijumpai selama proses transformasi. Metodologi yang dipakai yakni deskriptif kuantitatif, kuesioner disebar guna mengumpulkan data kepada para guru. Temuan penelitian mengungkapkan bahwa mayoritas pendidik mempunyai kemampuan yang kuat dalam beradaptasi dan berinovasi, dengan skor rata-rata tertinggi terkait perubahan (P1: 4,32) dan terendah mengenai kolaborasi antara guru dan siswa (P15: 3,42). Penelitian ini menekankan pentingnya modifikasi dalam program pelatihan untuk mendorong kolaborasi serta komunikasi yang lebih efektif antara pendidik dan peserta didik. Selain itu, penelitian ini juga menggarisbawahi pentingnya ketangkasan organisasi dalam meningkatkan kinerja sekolah dan responsivitas terhadap perubahan. Rekomendasi diberikan untuk meningkatkan ketangkasan di sekolah dengan mempromosikan kolaborasi, komunikasi yang efektif, dan keterlibatan siswa yang lebih besar dalam proses pembelajaran.
Thematic Analysis Of Accreditation And Iso 21001 At Higher Education Institution In Batam Efendi, Yarsi; Hapsari, Ratna F; Yusup, Rhisna Rachmawati
International Journal of Management, Innovation, and Education Vol 4, No 1 (2025): International Journal of Management, Innovation, and Education
Publisher : Universitas Pakuan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33751/ijmie.v4i1.12721

Abstract

Higher education in Indonesia, particularly in Batam, must adapt to global demands to enhance quality through the implementation of the international standard ISO 21001:2018. This research aims to explore the gap between national accreditation and the understanding and application of ISO 21001:2018 in higher education institutions. Using a literature review approach, the study identifies the need for a deeper understanding of the standard, as well as the challenges faced by institutions, such as resistance to change and resource limitations. The findings indicate that, despite significant potential for improving educational quality through ISO 21001:2018, many institutions have yet to prioritise its implementation. Therefore, socialisation, training, and government support are crucial to ensure the effective application of this standard to enhance the competitiveness of educational institutions at both regional and international levels
Thematic Analysis Of Accreditation And Iso 21001 At Higher Education Institution In Batam Efendi, Yarsi; Hapsari, Ratna F; Yusup, Rhisna Rachmawati
International Journal of Management, Innovation, and Education Vol 4, No 1 (2025): International Journal of Management, Innovation, and Education
Publisher : Universitas Pakuan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33751/ijmie.v4i1.12721

Abstract

Higher education in Indonesia, particularly in Batam, must adapt to global demands to enhance quality through the implementation of the international standard ISO 21001:2018. This research aims to explore the gap between national accreditation and the understanding and application of ISO 21001:2018 in higher education institutions. Using a literature review approach, the study identifies the need for a deeper understanding of the standard, as well as the challenges faced by institutions, such as resistance to change and resource limitations. The findings indicate that, despite significant potential for improving educational quality through ISO 21001:2018, many institutions have yet to prioritise its implementation. Therefore, socialisation, training, and government support are crucial to ensure the effective application of this standard to enhance the competitiveness of educational institutions at both regional and international levels
Co-Authors Fenny Agustina, Fenny Inayati, Dinda Nurul Wulansari, Desi K Wulansari, Desi Kardini Yarsi Efendi, Yarsi Yusup, Rhisna Rachmawati