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All Journal Jurnal Online Mahasiswa (JOM) Bidang Ilmu Sosial dan Ilmu Politik DEDIKASI PKM
Rifda, Melani Adelia
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Agriculture, Biological Sciences & Forestry Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences

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MANAJEMEN PEMERINTAHAN DALAM PENGELOLAAN PENGADUAN MASYARAKAT MELALUI APLIKASI PEKAN KITA (PEKA) DI KOTA PEKANBARU TAHUN 2023-2024 Rifda, Melani Adelia; Febrina, Rury
Jurnal Online Mahasiswa (JOM) Bidang Ilmu Sosial dan Ilmu Politik Vol 12: Edisi I Januari - Juni 2025
Publisher : Fakultas Ilmu Sosial dan Ilmu Politik Universitas Riau

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Abstract

This research is motivated by the many problems in the PEKA application which is a means of public complaints to the government regarding public services that can be handled immediately, the purpose of creating the PEKA application is to integrate with OPDs in Pekanbaru, but in its implementation not all OPDs are registered in the application. In addition, there are several other problems in terms of security, and lack of socialization. The public complaint mechanism in PEKA application includes submitting complaints, receiving or recording, distributing, examining, resolving or following up, and reporting. The purpose of this study is to see whether government management in managing public complaints through PEKA application has been running well or not by looking at the management mechanism for both the application and complaint management. The research method used in this study is a qualitative approach and descriptive research type. Data collection techniques are carried out by interviews and documentation. This study uses the Government Management Theory according to G.R.Terry with indicators of planning, organizing, implementing, and supervising. The results of the study found that government management in managing public complaints through PEKA application in Pekanbaru City in 2023-2024 has not been implemented optimally, because there are several aspects that have not been running well, namely the aspects of organizing and implementing. comprehensive and massive socialization has not been carried out either to fellow OPDs or the community, so that only 4 OPDs are registered in the application, and many people do not know about this application. In terms of implementation, it has not been running optimally, where this implementation is seen from the process of following up on public complaints, of the 15 complaints received in 2023-2024, not all of them were processed to completion. In addition, this application cannot be reused due to waiting for the recovery queue after being affected by the PDN hack in mid-2024. Keywords: Government Management, Application, Complaints
MANAJEMEN PEMERINTAHAN DALAM PENGELOLAAN PENGADUAN MASYARAKAT MELALUI APLIKASI PEKAN KITA (PEKA) DI KOTA PEKANBARU TAHUN 2023-2024 Rifda, Melani Adelia; Febrina, Rury
Jurnal Online Mahasiswa (JOM) Bidang Ilmu Sosial dan Ilmu Politik Vol 12: Edisi I Januari - Juni 2025
Publisher : Fakultas Ilmu Sosial dan Ilmu Politik Universitas Riau

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

This research is motivated by the many problems in the PEKA application which is a means of public complaints to the government regarding public services that can be handled immediately, the purpose of creating the PEKA application is to integrate with OPDs in Pekanbaru, but in its implementation not all OPDs are registered in the application. In addition, there are several other problems in terms of security, and lack of socialization. The public complaint mechanism in PEKA application includes submitting complaints, receiving or recording, distributing, examining, resolving or following up, and reporting. The purpose of this study is to see whether government management in managing public complaints through PEKA application has been running well or not by looking at the management mechanism for both the application and complaint management. The research method used in this study is a qualitative approach and descriptive research type. Data collection techniques are carried out by interviews and documentation. This study uses the Government Management Theory according to G.R.Terry with indicators of planning, organizing, implementing, and supervising. The results of the study found that government management in managing public complaints through PEKA application in Pekanbaru City in 2023-2024 has not been implemented optimally, because there are several aspects that have not been running well, namely the aspects of organizing and implementing. comprehensive and massive socialization has not been carried out either to fellow OPDs or the community, so that only 4 OPDs are registered in the application, and many people do not know about this application. In terms of implementation, it has not been running optimally, where this implementation is seen from the process of following up on public complaints, of the 15 complaints received in 2023-2024, not all of them were processed to completion. In addition, this application cannot be reused due to waiting for the recovery queue after being affected by the PDN hack in mid-2024. Keywords: Government Management, Application, Complaints
Pengembangan Kreativitas Masyarakat Melalui Pengolahan Bayam Menjadi Keripik Kadarisman, Yoskar; Prabowo, Angga Edi; Simamora, Audri Ruth Natalia; Dani, Rahmatul; Rifda, Melani Adelia
DEDIKASI PKM Vol. 5 No. 1 (2024): DEDIKASI PKM UNPAM
Publisher : Universitas Pamulang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32493/dedikasipkm.v5i1.34588

Abstract

Salah satu motor pengembangan kreativitas masyarakat adalah UMKM yang merupakan salah satu jenis usaha kreatif yang memerlukan keterampilan, bakat, kreatifitas, pengetahuan sebagai salah satu mesin penggerak untuk meningkatkan perekonomian rakyat. Kegiatan Pengabdian Kepada Masyarakat ini dilaksanakan di Desa Muara Bio, Kecamatan Kampar Kiri Hulu, Kabupaten Kampar, Provinsi Riau. Tujuan kegiatan pengabdian ini adalah untuk meningkatkan UMKM Desa Muara Bio dalam memajukan perekonomian dengan memanfaatkan potensi lokal, meningkatkan kreativitas dan motivasi agar ibu rumah tangga gigih dalam membuka usaha rumahan serta melakukan pendampingan atau pelatihan langsung mengenai pengolahan keripik bayam. Metode pelaksanaan pada kegiatan pengabdian kepada masyarkaat meliputi: sosialisasi, demonstrasi, evaluasi. Hasil dari kegiatan pengabdian kepada masyarakat ini adalah dari 30 orang peserta terdapat 20 orang sangat paham dan 10 orang paham serta pengetahuan dan wawasan masyarakat mengenai UMKM dan pengolahan keripik bayam meningkat.
Co-Authors Dani, Rahmatul Prabowo, Angga Edi Rury Febrina Simamora, Audri Ruth Natalia Yoskar Kadarisman