Al-Hafidz, Thariq Naufaldy
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Marketplace and E-WOM Acceptance Drive Zalora App Usage Decisions : Penerimaan Marketplace dan E-WOM Mendorong Keputusan Penggunaan Aplikasi Zalora Al-Hafidz, Thariq Naufaldy; Rochmaniah, Ainur
House of Wisdom: Journal on Library and Information Sciences Vol. 1 No. 3: Oktober
Publisher : Universitas Muhammadiyah Sidoarjo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21070/how.v2i1.102

Abstract

This research is an exploratory research that focuses on the marketing of goods and services traded online, or commonly called e-commerce. The purpose of this study is to analyze the effect of Marketplace Acceptance and E- WOM on the Decision to Use the Zalora Application. The method used is quantitative with data collection through online questionnaires using Google Form. The number of respondents who filled out the questionnaire was 90 people. The data analysis technique used was multiple linear regression analysis. The results of the study showed a coefficient value of 0.901 which is included in the very strong category, with an adjusted R Square value of 0.808 which means that the variability of the Decision to Use can be explained by the variables of Marketplace Acceptance and E-WOM by 80.8%. The conclusion of this study is that there is a partial or simultaneous. Highlights: Marketplace Acceptance and E-WOM explain 80.8% of Zalora app usage decisions. Strong correlation (coefficient 0.901) between variables and usage decision. Quantitative analysis based on 90 respondents using multiple linear regression. Keywords: Decision to Use, E-WOM, Marketplace Acceptance
Marketplace Acceptance and E-WOM on the Decision to Use the Zalora Application: Penerimaan Marketplace dan E-WOM pada Keputusan Penggunaan Aplikasi Zalora Al-Hafidz, Thariq Naufaldy; Rochmaniah, Ainur
House of Wisdom: Journal on Library and Information Sciences Vol. 2 No. 2: July
Publisher : Universitas Muhammadiyah Sidoarjo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21070/how.v2i2.233

Abstract

General Background: The rapid development of technology has facilitated the growth of e-commerce, transforming traditional in-person transactions into online activities. Specific Background: This shift has been particularly massive in Indonesia, with the number of e-commerce users surging during the COVID-19 pandemic. As a prominent player in the fashion and beauty e-commerce sector, Zalora has become a popular platform, attracting significant visitor traffic. Knowledge Gap: To better understand consumer behavior within this context, this research addresses a gap in the literature by examining the specific factors influencing the decision to use the Zalora application. Aims: This study aims to analyze the effect of Marketplace Acceptance and Electronic Word of Mouth (E-WOM) on the decision to use the Zalora application. Results: Using a quantitative method with data from 90 respondents, the study found a strong correlation, with a coefficient value of 0.901. The adjusted R-squared value of 0.808 indicates that Marketplace Acceptance and E-WOM collectively explain 80.8% of the variability in the decision to use the application. Novelty: This research provides new insights into the specific relationship between these variables and consumer decisions regarding the Zalora application, supporting and, in some cases, refuting previous findings. Implications: The findings suggest that both Marketplace Acceptance and E-WOM have a significant positive influence, either partially or simultaneously, on a consumer's decision to use the Zalora application. Highlights :  Zalora Application: This exploratory study examines how Marketplace Acceptance and E-WOM affect the decision to use the Zalora application. Quantitative Method: The research uses a quantitative method, gathering data through online questionnaires from 90 respondents. Significant Influence: The study found a very strong correlation between the variables, with Marketplace Acceptance and E-WOM explaining 80.8% of the variability in the decision to use the Zalora app. Keywords : Decision to Use, E-WOM, Marketplace Acceptance, Quantitative, Zalora