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p-Index From 2020 - 2025
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All Journal Studies in Social Sciences and Humanities
Masruroh, Lutfiatul
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Humanities Economics, Econometrics & Finance Education Languange, Linguistic, Communication & Media Social Sciences

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Transformasi Digital dalam Pelayanan Publik di Dispenduk Capil Khaliq, Zaskia Afrina; Solehah, Hafidatus; Masruroh, Lutfiatul; Hafizh W, Naufal; Agung, Yogie
SS&H: Studies in Social Sciences and Humanities Vol 2 No 1 (2025): SS&H: Studies in Social Sciences and Humanities
Publisher : Empat Sembilan Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63232/ssh.v2i1.36

Abstract

To improve the quality of public services, digital transformation has become a top priority, especially at the Population and Civil Registration Office (Dispendukcapil). This sector has utilized information and communication technology (ICT) to accelerate, facilitate, and increase the transparency of population administration services. The purpose of this study is to find the elements that support and hinder digital transformation in the Dispendukcapil, as well as how this has an impact on the quality of public services. Although digital transformation offers great opportunities to improve efficiency and accuracy, limited infrastructure, low digital literacy of society, and resistance to changes in organizational culture are some of the obstacles found based on literature research and data analysis. The results show that increasing digital literacy, central and regional government collaboration, and adequate budget allocation to support digitalization are essential. Technological transformation.
MENDESAIN KEBIJAKAN PUBLIK: PENDEKATAN STRATEGIS DALAM MEWUJUDKAN PEMERINTAHAN YANG EFEKTIF DAN RESPONSIF Balqis, Sunni Chotijah; Oktaf, Thabita Clarista Rahmania; Indahsari, Teza Putri; Masruroh, Lutfiatul; Angin, Ria Angin
SS&H: Studies in Social Sciences and Humanities Vol 2 No 2 (2025): SS&H: Studies in Social Sciences and Humanities
Publisher : Empat Sembilan Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63232/ssh.v2i2.62

Abstract

As a crucial component of efficient and inclusive government, this study attempts to offer a conceptual and practical knowledge of the public policy-making process. This paper examines the important phases of the policy design process, including problem identification, policy formulation, implementation, and evaluation, using a descriptive qualitative approach based on a literature review. The essay also addresses the significance of employing data and evidence-based analysis to create fair and effective policies, as well as the role of important players in the policymaking process. The findings demonstrate that the original design of public policy, which must be mature, participative, evidence-based, and contextualized to the sociopolitical circumstances of the community, considerably influences its success. Therefore, creating public policy is a strategic process that establishes a policy's legitimacy and efficacy rather than merely being an administrative one.
Co-Authors Agung, Yogie Angin, Ria Angin Balqis, Sunni Chotijah Hafizh W, Naufal Indahsari, Teza Putri Khaliq, Zaskia Afrina Oktaf, Thabita Clarista Rahmania Solehah, Hafidatus