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p-Index From 2020 - 2025
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All Journal Studies in Social Sciences and Humanities
Agung, Yogie
Unknown Affiliation
Humanities Economics, Econometrics & Finance Education Languange, Linguistic, Communication & Media Social Sciences

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Transformasi Digital dalam Pelayanan Publik di Dispenduk Capil Khaliq, Zaskia Afrina; Solehah, Hafidatus; Masruroh, Lutfiatul; Hafizh W, Naufal; Agung, Yogie
SS&H: Studies in Social Sciences and Humanities Vol 2 No 1 (2025): SS&H: Studies in Social Sciences and Humanities
Publisher : Empat Sembilan Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63232/ssh.v2i1.36

Abstract

To improve the quality of public services, digital transformation has become a top priority, especially at the Population and Civil Registration Office (Dispendukcapil). This sector has utilized information and communication technology (ICT) to accelerate, facilitate, and increase the transparency of population administration services. The purpose of this study is to find the elements that support and hinder digital transformation in the Dispendukcapil, as well as how this has an impact on the quality of public services. Although digital transformation offers great opportunities to improve efficiency and accuracy, limited infrastructure, low digital literacy of society, and resistance to changes in organizational culture are some of the obstacles found based on literature research and data analysis. The results show that increasing digital literacy, central and regional government collaboration, and adequate budget allocation to support digitalization are essential. Technological transformation.
Co-Authors Hafizh W, Naufal Khaliq, Zaskia Afrina Masruroh, Lutfiatul Solehah, Hafidatus