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All Journal Jurnal Ad'ministrare: Jurnal Pemikirian Ilmiah dan Pendidikan Administrasi Perkantoran Physical Education and Sports: Studies and Research
Octaviani, Karina
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Humanities Decision Sciences, Operations Research & Management Education Law, Crime, Criminology & Criminal Justice Social Sciences

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Analysis of Patient Satisfaction in the Emergency Department Based on the SERVPREF Model Wemona, Fransiska Yofita Olga; Natalia, Gloria; Octaviani, Karina
Jurnal Ad'ministrare: Jurnal Pemikirian Ilmiah dan Pendidikan Administrasi Perkantoran Volume 12, Issue 1, 2025
Publisher : Pendidikan Administrasi Perkantoran, Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.71309/administrare.v12i1.7382

Abstract

Quality healthcare services are a crucial determinant of patient satisfaction, particularly in emergency departments where timely and accurate treatment is essential. This study investigates the influence of the five SERVPERF dimensions Tangibles, Reliability, Responsiveness, Assurance, and Empathy on patient satisfaction in the Emergency Department of Gotong Royong Hospital, Surabaya. Unlike previous studies that often generalize service quality across hospital units, this research specifically focuses on the emergency room context, where service demands and patient expectations are significantly higher. A quantitative survey approach was used, involving 150 respondents who had received ER services. Data were analyzed using Partial Least Squares–Structural Equation Modeling (PLS-SEM) via SmartPLS software. The results reveal that all SERVPERF dimensions significantly affect patient satisfaction, with Empathy showing the strongest positive impact highlighting the importance of personalized care in high-pressure environments. In contrast, Reliability received the lowest rating, indicating critical areas for improvement in consistent and timely service delivery. The study contributes to the literature by offering a focused evaluation of service quality in emergency care using the SERVPERF model and provides actionable insights for hospital management to enhance patient-centered care. Regular implementation of SERVPERF-based evaluations is recommended to ensure continuous service quality improvement guided by real patient experiences.
The relationship between limb length and lower-limb explosive power on squat-style long jump performance in junior secondary students Octaviani, Karina; Nurrochmah, Siti
Physical Education and Sports: Studies and Research Vol. 4 No. 2 (2025): Physical Education and Sports: Studies and Research
Publisher : CV Rezki Media

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56003/pessr.v4i2.561

Abstract

Background: To determine the relationship between leg length and leg muscle explosive power with squat style long jump performance applied to junior high school students. Objectives: This study examines the relationship between leg length, leg muscle explosive power, and the ability to jump squatting style long. Methods: The method used is a quantitative descriptive design with a correlational study. The study population amounted to 60 male students in class VIII. Sampling using the Purposive Proportional Systematic Random Sampling technique amounted to 45 students. The collected data were analyzed using three prerequisite tests: data normality test, homogeneity test, and linearity test. After fulfilling the prerequisite test requirements, it can be continued with 4 hypothesis tests, product moment test, multiple correlation test, regression equation line, and practical contribution and relative contribution. Results: The data obtained using inferential statistics in multiple correlation analysis is complemented by multiple regression analysis. The results of the multiple correlation test obtained a coefficient = 0.687 and Sig. P = 0.001 < a = 0.05. Conclusions: The study concludes a positive and linear relationship between leg length and leg muscle explosive power with squat-style long jump performance. Based on these findings, further research is recommended to explore additional variables such as speed, flexibility, and confidence, which may influence squat-style long jump performance.
Co-Authors Natalia, Gloria Siti Nurrochmah Wemona, Fransiska Yofita Olga