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All Journal J-Kesmas: Jurnal Kesehatan Masyarakat (Indonesian Journal of Public Health) Jurnal Manajemen dan Inovasi (MANOVA)
Farida, Noor
Unknown Affiliation
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Public Health

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The Utilization of Digitalization in Mental Health Screening: Literature Review Farida, Noor; Adisasmito, Wiku
J-Kesmas: Jurnal Fakultas Kesehatan Masyarakat (The Indonesian Journal of Public Health) Vol 12, No 1 (2025): April 2025
Publisher : Universitas Teuku Umar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35308/j-kesmas.v12i1.11652

Abstract

Background: Mental health disorders are one of the contributors to public health problems. Delays in providing mental health services are a major problem in treatment, which is caused by negative stigma from society if someone seeks mental health services. Digitalization in mental health screening is one way that makes early detection of mental health easier. Objective: This paper reviews scientific evidence regarding the use of digitalization in mental health screening. Method: This article was written based on a search for scientific journals carried out through online databases, namely Scopus, Proquest, PubMed, and Scholar, which were published in 2019-2025. Results: Utilization of mental health digitalization can help in early detection and prevent delays in providing mental health services. However, in its use, there are obstacles so that the application is less popular with the public, namely related to lack of trust in the security of personal data in the application, complexity in access, and content that users do not understand. Conclusion: The use of digitalization in mental health screening is an innovation that can improve mental health services, but collaboration from various scientific fields is needed to pay attention to the needs and abilities of users from various aspects.Keywords: Mental Health; Screening; Digitalization.
How Consistency, Reviews, And Ratings Shape Seller Reputation: Customer Experience Mediation on Shopee Farida, Noor; Lusianti, Dina; Soegiarto, Dwi
Jurnal Manajemen dan Inovasi (MANOVA) Vol. 9 No. 2 (2026): July
Publisher : Management Department, Faculty of Islamic Economics and Business, Universitas Islam Negeri Sunan Ampel Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15642/manova.v9i2.2435

Abstract

Objective – This study examines how Consistency, online reviews, and ratings influence seller reputation, with customer experience as a mediating mechanism in the Shopee marketplace. Design/methodology/approach – A quantitative approach was employed, using questionnaire data from Shopee users, with up to 252 respondents. The proposed model was tested using PLS-SEM (SmartPLS) to evaluate direct and indirect relationships among constructs. Findings – Consistency positively influences customer experience and seller reputation. Ratings positively affect customer experience and seller reputation and are the strongest direct drivers of reputation. Customer experience positively affects seller reputation. Online reviews positively influence seller reputation but do not significantly affect customer experience. Customer experience mediates the effects of consistency and ratings on seller reputation, whereas mediation is not supported for online reviews. Research limitations/implications – The findings are based on cross-sectional, self-reported data from a single platform, limiting causal inference and generalizability. Future studies may incorporate longitudinal designs, objective behavioral indicators, and additional review attributes (e.g., valence and credibility). Practical implications – Sellers should prioritize consistent service performance and maintain strong ratings to enhance reputation through improved customer experience. Platforms can strengthen review governance to support reputation formation. Originality/value – This study clarifies how marketplace signals translate into seller reputation directly and through customer experience as an explanatory pathway. Keywords: Consistency, online reviews, ratings, customer experience, seller reputation.
Co-Authors Adisasmito, Wiku Bakti Bawono Dina Lusianti Dwi Soegiarto, Dwi