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All Journal Public Policy : Jurnal Aplikasi Kebijakan Publik dan Bisnis
A. Ufie, Josep
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Economics, Econometrics & Finance Law, Crime, Criminology & Criminal Justice Library & Information Science

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The Impact of Information and Communication Technology on Enhancing Health Service Quality Suwanto, Suwanto; -, Normawati; A. Ufie, Josep; Bustam Layn, Safrudin
Public Policy Jurnal Aplikasi Kebijakan Publik dan Bisnis
Publisher : Lembaga Penelitian & Pengabdian Masyarakat (LPPM) STIA Said Perintah

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51135/PublicPolicy.v6.i2.p209-225

Abstract

This study investigates how information and communication technology (ICT) can enhance health services at the Central Maluku District Health Office. The findings reveal that website and mobile applications, telemedicine, and GIS need infrastructure upgrades, improved technological literacy, enhanced data security, and training for medical staff. Social media is utilized to raise public awareness, while Electronic Medical Records (EMR) streamline administrative efficiency and coordination. However, management systems for clinics and hospitals are still inadequate, leading to long wait times and scheduling problems. On a positive note, digital reporting is advancing, allowing for real-time monitoring and analysis at RSUD Masohi.
Co-Authors -, Normawati Bustam Layn, Safrudin Suwanto Suwanto