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All Journal Journal of Economy, Accounting and Management Science (JEAMS) Jurnal Kompetensi Ilmu Sosial
Jamhadi
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Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Industrial & Manufacturing Engineering Law, Crime, Criminology & Criminal Justice Materials Science & Nanotechnology Social Sciences

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Analysis Factor and Its Impact on Online Shop Customer Loyalty Lina Shop Surabaya Jamhadi; Amrun Rosyid
Journal of Economy, Accounting and Management Science (JEAMS) Vol. 4 No. 2 (2023): March
Publisher : Faculty of Economics, Merdeka University Surabaya, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55173/jeams.v4i2.61

Abstract

This study aims to analyze the influence of security, electronic word of mouth (e-wom), complaints handling against customer satisfaction, and its impact on customer loyalty online shop Lina Shop Surabaya. Collecting data to support this research using a nonprobability sampling method with a purposive sampling approach to 85 respondents and filling the questionnaire. The method used is SEM. Based on the analysis results, it is concluded that security, e-wom, and complaint handling significantly affect customer satisfaction. E-wom and security have no significant effect on customer loyalty, complaint handling, and customer satisfaction have a significant effect on customer loyalty.
Pengaruh Gaya Kepemimpinan, Kompensasi, Dan Job Insecurity Terhadap Turnover Intention Karyawan Perusahaan Pembiayaan Di Jawa Timur Azhari Meita Putri, Alya; Jamhadi; Elisabeth, Damarsari Ratnasahara
Jurnal Kompetensi Ilmu Sosial Vol. 2 No. 2 (2024): Jurnal Kompetensi Ilmu Sosial
Publisher : LPTNU Sidoarjo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29138/jkis.v2i2.43

Abstract

Penelitian ini dilakukan pada perusahaan pembiayaan di Surabaya dan Sidoarjo dengan tujuan untuk menganalisispengaruh gaya kepemimpinan, kompensasi, dan job insecurity terhadap turnover intention karyawan. Populasidalam penelitian ini adalah seluruh karyawan perusahaan pembiayaan di Surabaya dan Sidoarjo yang berjumlah32 orang. Teknik pengumpulan data dalam penelitian ini menggunakan kuesioner, sedangkan teknik analisis datamenggunakan regresi linier berganda. Dari hasil analisis data pada uji t diperoleh hasil yang menyatakan bahwagaya kepemimpinan berpengaruh negatif terhadap turnover intention karyawan, kompensasi berpengaruh negatifterhadap turnover intention karyawan, ketidakamanan kerja berpengaruh tidak signifikan terhadap turnoverintention karyawan. Sedangkan hasil uji F diperoleh hasil yang menyatakan bahwa gaya kepemimpinan,kompensasi dan job insecurity berpengaruh terhadap turnover intention karyawan.
Co-Authors Amrun Rosyid Azhari Meita Putri, Alya Elisabeth, Damarsari Ratnasahara