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All Journal Faedah: Jurnal Hasil Kegiatan Pengabdian Masyarakat Indonesia Corona: Jurnal Ilmu Kesehatan Umum, Psikolog, Keperawatan dan Kebidanan
Novrida Tambunan
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Agriculture, Biological Sciences & Forestry Humanities Education Engineering Health Professions Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Nursing Public Health

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Analisis Kualitas Layanan Petugas Pendaftaran Poliklinik Pasien Rawat Jalan di RS X Jakarta Selatan 2023 Erik Aria Winata; Mohamad Yaser; Novrida Tambunan
Corona: Jurnal Ilmu Kesehatan Umum, Psikolog, Keperawatan dan Kebidanan Vol. 3 No. 2 (2025): Juni : Corona: Jurnal Ilmu Kesehatan Umum, Psikolog, Keperawatan dan Kebidanan
Publisher : Asosiasi Riset Ilmu Kesehatan Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61132/corona.v3i2.1289

Abstract

One of the important indicators in hospital quality standards is the level of patient satisfaction with the services provided. Therefore, improving the quality of health services is very crucial, not only in the medical aspect, but also in terms of communication and empathy of health workers to patients. This study aims to determine the description of the quality of service of registration staff at the outpatient polyclinic of General Hospital X, South Jakarta, in 2023, based on patient perceptions. This study is a quantitative study with a descriptive approach, conducted on 50 respondents. Data were collected using a questionnaire covering five dimensions of SERVQUAL: Tangibles, Reliability, Responsiveness, Assurance, and Empathy. Data analysis was carried out by presenting the frequency distribution and percentage of each service dimension. The results showed that: in the Tangibles dimension, 66% of respondents rated it good and 34% less good; Reliability, 70% good and 30% not good; Responsiveness, 52% good and 48% not good; Assurance, 72% good and 28% not good; and Empathy, 66% good and 34% less good. In conclusion, although most respondents rated the service of the registration staff as good, there are still aspects that need to be improved. Improving the overall quality of service, especially in the dimensions of Responsiveness and Empathy, is needed as a strategic step in an effort to increase patient satisfaction and loyalty.
Manajemen Hipertensi Dengan Terapi Komplementer: Jahe dan Daun Mint Lannasari Lannasari; Solehudin Solehudin; Emi Yuliza; Novrida Tambunan
Faedah : Jurnal Hasil Kegiatan Pengabdian Masyarakat Indonesia Vol. 1 No. 3 (2023): Agustus : Jurnal Hasil Kegiatan Pengabdian Masyarakat Indonesia
Publisher : FKIP, Universitas Palangka Raya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59024/faedah.v1i3.294

Abstract

Hypertension is the main cause of death from cardiovascular diseases such as heart attacks, strokes and heart failure. The prevalence of hypertension is increasing rapidly in many countries, placing a large health burden on the health care system and increasing the risk of cardiovascular disorders in this population. The process of implementing community service to the community is carried out in several stages. Activities include checking blood pressure, health education and health consultations. Participants who took part in community service activities were mostly women (76%) with an age range between 45-60 years (68%), the highest education level was junior high school (42%), and people with hypertension level 1 (74%). Community knowledge about hypertension complementary therapy has increased significantly after being given counseling. Hypertension sufferers are advised to consume ginger and mint decoction and check themselves regularly at the nearest health facility.
Co-Authors Emi Yuliza Erik Aria Winata Lannasari Lannasari Mohamad Yaser Solehudin Solehudin