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All Journal Unram Journal of Community Service (UJCS) Public Service And Governance Journal
Najwa Tsaniya Anjainah
Unknown Affiliation
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Law, Crime, Criminology & Criminal Justice Social Sciences

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Partisipasi Masyarakat Dalam Implementasi Kebijakan Roti 7 Lapis Dinas Pemadam Kebakaran Dan Penyelamatan Kota Surabaya Najwa Tsaniya Anjainah; Ajeng Dwi Larasati; Dewi Rahma Aprilia Paramita; Binti Azizatun Nafi’ah
Public Service and Governance Journal Vol. 6 No. 2 (2025): Juli: Public Service and Governance Journal
Publisher : Universitas 17 Agustus 1945 Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56444/psgj.v6i2.2970

Abstract

This study aims to analyze the level of community participation in the “Roti 7 Lapis” program (Response Time 7 Minutes of Free Fire Service) initiated by the Surabaya Fire and Rescue Department. Using a descriptive qualitative approach and Arnstein’s ladder of participation theory, the research explores citizen involvement in reporting, prevention, and early fire response. Data were collected through interviews and observations in two densely populated areas: Sidotopo Jaya and Kedung Rukem. The findings indicate that community participation has reached the "citizen control" level within the partnership stage, although it is not evenly distributed across regions. The main challenges include low public awareness, hoax reports to the 112 call center, and limited access for fire trucks due to environmental conditions. This study demonstrates that the success of the program relies not only on rapid response but also on efforts to foster meaningful community engagement. These findings contribute to the literature on participatory public policy within the context of urban emergency services.
Strategy for Improving the Economy of MSMEs in Ngagel Village Through the "Local Biz Day" Program Diyah Ayu Putri Aprilia; Fernanda Aurellia Putri Mukhlasin; Najwa Tsaniya Anjainah; Dita Atasa; Zainal Abidin Achmad
Unram Journal of Community Service Vol. 6 No. 3 (2025): September
Publisher : Pascasarjana Universitas Mataram

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29303/ujcs.v6i3.1122

Abstract

The Local Biz Day program is a community service initiative aimed at empowering Micro, Small, and Medium Enterprises (MSMEs) in Ngagel Village, Surabaya. This activity includes product innovation training, digital marketing strategies, and an MSME stand design exhibition as a form of capacity building for local businesses. This study uses a descriptive qualitative approach with SWOT, IFAS, and EFAS analysis methods to evaluate the program's effectiveness. The analysis results indicate that the program is pursuing a growth-oriented strategy, with strengths and opportunities more dominant than weaknesses and threats. In addition to increasing MSME competitiveness, this program also supports the achievement of SDGs points 4, 8, 9, and 11 through an educational, innovative, and participatory approach.
Co-Authors Ajeng Dwi Larasati Binti Azizatun Nafi’ah Dewi Rahma Aprilia Paramita Dita Atasa Diyah Ayu Putri Aprilia Fernanda Aurellia Putri Mukhlasin Zainal Abidin Achmad