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All Journal Jurnal Ilmu Sosial, Manajemen, Akuntansi dan Bisnis Inovatif : Jurnal Administrasi Niaga
Mardila, Mardila
Unknown Affiliation
Economics, Econometrics & Finance Social Sciences

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Pengaruh Interaksi Sosial, Kecerdasan Emosional, Fleksibilitas Kerja dan Konflik Kerja Terhadap Efektivitas Kerja Pegawai Badan Pengelolaan Keuangan dan Aset Daerah Kabupaten Empat Lawang Mardila, Mardila; Basyith, Abdul; Yusnawati, Yusnawati
Jurnal Ilmu Sosial, Manajemen, Akuntansi dan Bisnis Vol. 6 No. 1 (2025): Jurnal Ilmu Sosial, Manajemen, Akuntansi dan Bisnis
Publisher : Training & Research Institute - Jeramba Ilmu Sukses

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47747/jismab.v6i1.2727

Abstract

Basically, the most important thing to achieve a maximum goal is human resources (HR). Human resources are the spearhead that will be the main determinant of the success of the implementation of organizational or company activities. Independent variables in this study are Social Interaction (X1), Emotional Intelligence (X2), Work Flexibility (X3) and Work Conflict (X4) While the dependent variable is Work Effectiveness (Y). In the study, all populations were sampled as many as 35 people. The results of the study showed that social interaction, emotional intelligence, work flexibility, and work conflict have a positive and significant influence on employee work effectiveness. The combination of social interaction skills, emotional management, flexibility in adjusting to work demands, and good conflict management contribute comprehensively to increasing the work effectiveness of employees of the Financial and Regional Asset Management Agency of Empat Lawang Regency. This shows the importance of a holistic approach in human resource management to achieve optimal performance
THE IMPLEMENTATION OF THE PLN MOBILE APPLICATION TO IMPROVE SERVICE DELIVERY AT PT PLN (PERSERO) AMUNTAI CUSTOMER SERVICE UNIT Mardila, Mardila; Agustina, Eka Santi
Inovatif Jurnal Administrasi Niaga Vol. 7 No. 1 (2025): Inovatif Jurnal Administrasi Niaga
Publisher : PPPM STIA Amuntai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36658/ijan.7.1.1304

Abstract

This research is motivated by a new innovation from the company PT PLN (Persero), namely creating an application called PLN Mobile which was released in 2016 to coincide with the 71st national electricity day and became part of PT PLN's (Persero) efforts to improve services to customers. With the innovation of the PLN Mobile application, it can also bring PLN closer to customers and prospective customers to be much better. The information that can be accessed in this application can also be said to be quite good issn providing services regarding various kinds of information listed in the features in the PLN Mobile application, so that customers can access information anywhere and anytime. This is what makes researchers interested in conducting reseach with the title “Implementation of the PLN Mobile Application in Improving Sevices at PT PLN (Persero) ULP Amuntai” ti find out the problems and solutions that occur in the field. This research uses a qualitative approach method, and data is collected using direct interview techniques, telephone interviews and WhatsApp chat and Google Form. The respondents involved in this study were 6 people with 8 questions from 8 indicators, namely implementation (transmission, clarity, and consistency) service (reliability or reliability, responsiveness or responsiveness, assurance or assurace, empathy or empathy, and physical evidence or tangible). The results of the study show that the implementation of the PLN mobile application does have an effect on improving services at PT PLN (Persero) and making it easier for customers to receive all forms of service. However, it is still lacking in terms of socialization to the community.
Co-Authors Agustina, Eka Santi Basyith, Abdul Yusnawati, Yusnawati