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p-Index From 2020 - 2025
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All Journal Electronic Journal Scientific of Environmental Health And Diseases
Sri Syaida Ariska
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Education Environmental Science Health Professions Medicine & Pharmacology Public Health

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Overview and Problems of Public Satisfaction Survey on Registration Counter Services at Kebon Handil Public Health Center, Jambi City Sri Syaida Ariska; Jammin, Maria Inge; Fertitura, Yulinda
Scientific Of Environmental Health and Diseases Vol. 5 No. 1 (2025): Scientific of Environmental Health And Diseases
Publisher : LPPM Universitas Jambi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22437/e-sehad.v5i2.41387

Abstract

Background: Public health centers are vital in delivering healthcare services, and public satisfaction is essential to improving service quality. At Kebon Handil Public Health Center, the introduction of online registration and service changes necessitated a satisfaction evaluation to identify challenges. Methods: This study employed a mixed-methods approach, including in-depth interviews and questionnaires, targeting patients at the Kebon Handil Public Health Center during December 2024. Primary and secondary data were analyzed to assess satisfaction levels. Results: The satisfaction index was 80.46%, categorized as good. Key issues included long waiting times and difficulties with the online system. Contributing factors were limited staff, lack of socialization about the new system, and inadequate waiting room facilities. Conclusion: Addressing operational inefficiencies and optimizing online systems can improve satisfaction. Recommendations include hiring more staff, conducting system training, and expanding facilities. Regular evaluations are necessary for sustainable improvements. Keywords: Public Satisfaction, Health Center, Registration Counter, Online Services, Service Improvement
Co-Authors Fertitura, Yulinda Jammin, Maria Inge