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Jammin, Maria Inge
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Education Environmental Science Health Professions Medicine & Pharmacology Public Health

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Optimizing Health Service Efficiency Through Public Satisfaction and Waiting Time Analysis at Public Health Center Sri Syaida Ariska; Jammin, Maria Inge; Fertitura, Yulinda
Scientific Of Environmental Health and Diseases Vol. 5 No. 1 (2025): Scientific of Environmental Health And Diseases
Publisher : LPPM Universitas Jambi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22437/e-sehad.v5i2.41387

Abstract

Background: Public health centers are integral to providing accessible healthcare services, particularly in local communities. Ensuring public satisfaction with these services is critical to building trust and improving service delivery. This study aims to assess public satisfaction with registration counter services at the Public Health Center, identify key challenges, and propose solutions to enhance service quality. Method: This study aims to utilize a quantitative approach by collecting primary data through structured questionnaires administered to patients visiting the General Clinic and registration counter in December 2024. Secondary data were obtained from previous satisfaction reports and integrated health center records. The data were analyzed using a Likert scale to measure satisfaction levels and identify key problem areas. Result: The overall public satisfaction index was calculated at 80.46%, categorized as good. However, several challenges were identified, particularly regarding long waiting times at the registration counter and difficulties in using the newly implemented online registration system. The lowest satisfaction scores were recorded for “Access to Online Services” (76.33%) and “Service Time” (76.06%). Contributing factors included limited staff availability during peak hours, insufficient training for both staff and patients on the online system, and inadequate physical infrastructure, such as overcrowded waiting areas and insufficient seating. Conclusion: Addressing operational inefficiencies and optimizing online registration systems can significantly improve public satisfaction. Recommendations include increasing staff availability, providing training on the online system, and enhancing physical infrastructure. Regular evaluations and continuous improvements are necessary to maintain high-quality service delivery.
PASIEN PROLANIS HIPERTENSI TIDAK TERKONTROL DI WILAYAH KERJA PUSKESMAS KEBUN HANDIL TAHUN 2022 Fauziah, Nadila; Jammin, Maria Inge; Darmawan, Armaidi
Scientific Of Environmental Health and Diseases Vol. 3 No. 1 (2023): Scientific of Environmental Health And Diseases
Publisher : LPPM Universitas Jambi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22437/esehad.v3i2.27652

Abstract

ABSTRACTBackground: Hypertension is one of the top 10 causes of death and remains a major challenge inIndonesia. The World Health Organization (WHO) estimates that currently the prevalence ofhypertension globally is 22% of the total world population. Of these patients, only less than a fifth makeefforts to control their blood pressure. At Kebun Handil Community Health Center, based on data takenfrom P-Care from January to May 2023, it was found that the average number of hypertensive patientsregistered as Prolanis members was 1180 patients but of these, only 1.81% were under control fromthe target of 5% or an average of only 22 people under control.Method: This final project is based on data found at the health center. After the data collection processis complete, the data is processed using SPSS and analyzed using the problem solving cycle method.The cycle starts from problem identification by brainstorming, after collecting several problems thatexist in the low coverage of controlled hypertension in prolanis patients at the Kebun Handil HealthCenter, then the problem is confirmed with primary or secondary data.Conclusion: The low coverage of controlled hypertension in prolanis patients at the Kebun HandilCommunity Health Center is due to the low compliance of hypertension prolanis patients in taking theirmedication so that problem solving is carried out in the form of creating an attractive and innovativeposyandu.Keywords: Hypertension, ProlanisAB
Co-Authors Armaidi Darmawan Fauziah, Nadila Fertitura, Yulinda Sri Syaida Ariska