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Overview and Problems of Public Satisfaction Survey on Registration Counter Services at Kebon Handil Public Health Center, Jambi City Sri Syaida Ariska; Jammin, Maria Inge; Fertitura, Yulinda
Scientific Of Environmental Health and Diseases Vol. 5 No. 1 (2025): Scientific of Environmental Health And Diseases
Publisher : LPPM Universitas Jambi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22437/e-sehad.v5i2.41387

Abstract

Background: Public health centers are vital in delivering healthcare services, and public satisfaction is essential to improving service quality. At Kebon Handil Public Health Center, the introduction of online registration and service changes necessitated a satisfaction evaluation to identify challenges. Methods: This study employed a mixed-methods approach, including in-depth interviews and questionnaires, targeting patients at the Kebon Handil Public Health Center during December 2024. Primary and secondary data were analyzed to assess satisfaction levels. Results: The satisfaction index was 80.46%, categorized as good. Key issues included long waiting times and difficulties with the online system. Contributing factors were limited staff, lack of socialization about the new system, and inadequate waiting room facilities. Conclusion: Addressing operational inefficiencies and optimizing online systems can improve satisfaction. Recommendations include hiring more staff, conducting system training, and expanding facilities. Regular evaluations are necessary for sustainable improvements. Keywords: Public Satisfaction, Health Center, Registration Counter, Online Services, Service Improvement
PASIEN PROLANIS HIPERTENSI TIDAK TERKONTROL DI WILAYAH KERJA PUSKESMAS KEBUN HANDIL TAHUN 2022 Fauziah, Nadila; Jammin, Maria Inge; Darmawan, Armaidi
Scientific Of Environmental Health and Diseases Vol. 3 No. 1 (2023): Scientific of Environmental Health And Diseases
Publisher : LPPM Universitas Jambi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22437/esehad.v3i2.27652

Abstract

ABSTRACTBackground: Hypertension is one of the top 10 causes of death and remains a major challenge inIndonesia. The World Health Organization (WHO) estimates that currently the prevalence ofhypertension globally is 22% of the total world population. Of these patients, only less than a fifth makeefforts to control their blood pressure. At Kebun Handil Community Health Center, based on data takenfrom P-Care from January to May 2023, it was found that the average number of hypertensive patientsregistered as Prolanis members was 1180 patients but of these, only 1.81% were under control fromthe target of 5% or an average of only 22 people under control.Method: This final project is based on data found at the health center. After the data collection processis complete, the data is processed using SPSS and analyzed using the problem solving cycle method.The cycle starts from problem identification by brainstorming, after collecting several problems thatexist in the low coverage of controlled hypertension in prolanis patients at the Kebun Handil HealthCenter, then the problem is confirmed with primary or secondary data.Conclusion: The low coverage of controlled hypertension in prolanis patients at the Kebun HandilCommunity Health Center is due to the low compliance of hypertension prolanis patients in taking theirmedication so that problem solving is carried out in the form of creating an attractive and innovativeposyandu.Keywords: Hypertension, ProlanisAB