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All Journal International Journal of Health, Economics, and Social Sciences (IJHESS) Jurnal Media Administrasi
Dian Fitriani Karim
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Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Environmental Science Public Health Social Sciences

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Optimalisasi Pelayanan Publik Bidang Transportasi di Dinas Perhubungan Kabupaten Gorontalo Sartika Malahika; Rusly Abdurrahaman Idji; Rifka S. Akibu; Dian Fitriani Karim
Jurnal Media Administrasi Vol 10 No 1 (2025): April: Jurnal Media Administrasi
Publisher : Universitas 17 Agustus 1945 Semarang, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56444/jma.v10i1.2869

Abstract

This study aims to examine and describe the extent to which the optimization of public services in the transportation sector is implemented by the Gorontalo Regency Transportation Agency. The approach used is qualitative research with descriptive methods, in order to deeply understand the practices of transportation policies at the regional level. Data collection techniques were carried out through in-depth interviews, participatory observation, and documentation of the activities and policies implemented. The results of the study indicate that the optimization of public services in the transportation sector has been taking place progressively based on three main indicators. First, service effectiveness is reflected in the implementation of regulations in accordance with the law, such as controlling private vehicles parked haphazardly to reduce congestion and routine inspections of public vehicles to ensure safety aspects. Second, efficiency is achieved through technical supervision of vehicles that are not roadworthy, including brake conditions, tire wear, and completeness of route permits, as part of efforts to reduce operational risks and improve service quality. Third, productivity increases through the use of digital technology in socialization activities and the provision of supporting infrastructure such as bus stops, terminals, adequate roads, and traffic signs. These findings indicate that the Gorontalo Regency Transportation Agency has implemented a transportation service optimization strategy that is adaptive and oriented to community needs.
Analysis of the Performance of State Civil Apparatus in Public Services in the Office Dungingi Sub-district Head, Gorontalo City Hindun A. Djafar; Salma Rivani Luawo; Srihandayani Suprapto; Dian Fitriani Karim
International Journal of Health, Economics, and Social Sciences (IJHESS) Vol. 8 No. 2: April 2026
Publisher : Universitas Muhammadiyah Palu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56338/ijhess.v8i2.10917

Abstract

Public services are an important indicator in assessing the performance of the government, especially the State Civil Apparatus (ASN) as the main implementer of services to the community. However, in practice, the performance of civil servants still faces various obstacles such as lack of understanding of main tasks and functions, low use of information technology, and suboptimal time discipline, so that it has an impact on the effectiveness of public services. This study aims to analyze the performance of civil servants in public services at the Dungingi Sub-district Office, Gorontalo City and identify the factors that affect it. This study uses a qualitative approach with a descriptive type of research. The results of the study show that the performance of civil servants is not fully optimal. Based on four indicators, namely ability, initiative, punctuality, and quality of work results, it was found that three indicators of ability, initiative, and punctuality still face obstacles. Meanwhile, the quality of work results is the best indicator, with service results that are relatively accurate, neat, and according to the needs of the community. In conclusion, improving the performance of civil servants needs to be focused on strengthening capabilities, increasing initiatives, and improving discipline and the use of technology so that public services can run more effectively, efficiently, and of high quality.
Co-Authors Hindun A. Djafar Rifka S. Akibu Rusly Abdurrahaman Idji Salma Rivani Luawo Sartika Malahika Srihandayani Suprapto