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All Journal International Journal of Health, Economics, and Social Sciences (IJHESS) Jurnal Media Administrasi
Rifka S. Akibu
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Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Environmental Science Public Health Social Sciences

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Optimalisasi Pelayanan Publik Bidang Transportasi di Dinas Perhubungan Kabupaten Gorontalo Sartika Malahika; Rusly Abdurrahaman Idji; Rifka S. Akibu; Dian Fitriani Karim
Jurnal Media Administrasi Vol 10 No 1 (2025): April: Jurnal Media Administrasi
Publisher : Universitas 17 Agustus 1945 Semarang, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56444/jma.v10i1.2869

Abstract

This study aims to examine and describe the extent to which the optimization of public services in the transportation sector is implemented by the Gorontalo Regency Transportation Agency. The approach used is qualitative research with descriptive methods, in order to deeply understand the practices of transportation policies at the regional level. Data collection techniques were carried out through in-depth interviews, participatory observation, and documentation of the activities and policies implemented. The results of the study indicate that the optimization of public services in the transportation sector has been taking place progressively based on three main indicators. First, service effectiveness is reflected in the implementation of regulations in accordance with the law, such as controlling private vehicles parked haphazardly to reduce congestion and routine inspections of public vehicles to ensure safety aspects. Second, efficiency is achieved through technical supervision of vehicles that are not roadworthy, including brake conditions, tire wear, and completeness of route permits, as part of efforts to reduce operational risks and improve service quality. Third, productivity increases through the use of digital technology in socialization activities and the provision of supporting infrastructure such as bus stops, terminals, adequate roads, and traffic signs. These findings indicate that the Gorontalo Regency Transportation Agency has implemented a transportation service optimization strategy that is adaptive and oriented to community needs.
Evaluasi Kebijakan Pelayanan BPJSKesehatan di Ruang VIP Edelweiss Rumah Sakit Umum Daerah (RSUD) dr. M. M. Dunda Limboto Kabupaten Gorontalo Fatrawin Kai; Rifka S. Akibu; Widya Kurniati Mohi; Muh. Firyal Akbar
Jurnal Media Administrasi Vol 10 No 1 (2025): April: Jurnal Media Administrasi
Publisher : Universitas 17 Agustus 1945 Semarang, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56444/jma.v10i1.2870

Abstract

This study aims to determine and evaluate the BPJS Health Service Policy in the VIP Room of Edelweiss, Dr. M. M. Dunda Limboto Regional General Hospital, Gorontalo Regency. The research method used is qualitative descriptive. The results of the study indicate that several indicators of the effectiveness of the BPJS Health service policy in the VIP Room of Edelweiss, Dr. M. M. Dunda Limboto Regional General Hospital have not been running optimally. In terms of effectiveness, the administrative procedures are still considered unclear and not easy by patients and families, especially with the time limit for processing BPJS only 3 x 24 hours. The adequacy indicator is running quite well, but administrative information is only delivered verbally without written support, so patients or their families often have to ask again for the information needed. In terms of equality, although there are differences in facilities and comfort between the VIP room and the general care room, equality in processing BPJS administration is maintained. Responsiveness is considered good; administrative officers are considered fast and precise in providing solutions to obstacles faced by patients. However, in the accuracy indicator, some informants felt that the time given for administrative management was not yet in accordance with needs, especially for patient families who live far away or have other activities. This indicates the need for a re-evaluation of the time provisions and the delivery of more complete and written information.
Analysis of Infrastructure Governance-Based Contractor Performance Supervision in Road Maintenance Projects in West Limboto District Dwi Sarmila Zees; Rifka S. Akibu; Widya Kurniati Mohi; Sakbir
International Journal of Health, Economics, and Social Sciences (IJHESS) Vol. 8 No. 2: April 2026
Publisher : Universitas Muhammadiyah Palu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56338/ijhess.v8i2.10916

Abstract

Monitoring contractor performance is an important part of ensuring the quality of work in accordance with technical standards and community interests. This study aims to analyze the performance supervision of contractors based on Infrastructure Governance in road maintenance projects in West Limboto District. This study uses a descriptive qualitative approach with data collection techniques through observation, interviews, and documentation. The results of the study show that Infrastructure Governance-based contractor performance supervision has been implemented, but it is not optimal. From the aspect of transparency, information on planning, implementation, and progress of road maintenance has not been conveyed evenly to the community, even though it has been carried out through the installation of project boards, socialization, and direct communication in the field. From the aspect of accountability, it is not optimal because the conformity between technical standards and work results is not fully guaranteed, as shown by the discovery of roads that are quickly damaged, even though supervision is carried out through administrative inspections and field monitoring. From the aspect of integrity, the quality of work at some points is still not optimal due to external factors, even though material testing, SOP implementation and supervision have been carried out. From the aspect of responsibility, the implementation of supervision is still constrained due to budget limitations and the number of road sections that must be handled, even though the handling of damage reports, checks and repairs during the maintenance period has been carried out. From the aspect of participation, it is not optimal because community involvement is still limited in planning and evaluation, although there have been complaints and reports related to road conditions. Thus, the supervision of contractor performance needs to be strengthened to ensure the quality of sustainable road infrastructure and increase public confidence in the performance of local governments.
Collaborative Governance in Road Construction in Molowahu Village, Tibawa District, Gorontalo Regency Sri Fitriana Isa; Widya Kurniati Mohi; Rifka S. Akibu; Sakbir
International Journal of Health, Economics, and Social Sciences (IJHESS) Vol. 8 No. 2: April 2026
Publisher : Universitas Muhammadiyah Palu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56338/ijhess.v8i2.10921

Abstract

Road infrastructure development constituted an important factor in improving community welfare because it affected mobility and socio-economic activities. To support the effectiveness of such development, collaboration among stakeholders through the application of Collaborative Governance principles wa's required. This study aimed to analyze the application of Collaborative Governance in the road development in Molowahu Village. Tibawa District, Gorontalo Regency. The research employed a qualitative descriptive approach with a case study design, data were collected through observation, interviews, and documentation. The findings indicated that all Collaborative Govemnance indicators had been applied, including initial conditions, institutional design, facilitative leadership, collaborative processes characterízed by face to face dialogue, trust-building, commitment to the process, shared understanding, and interim outcomes. However, none of these indicators had been implemented optimally. Constraints in authority and limited budgets were identified as the primary causes that prevented the realization of physical road construction, so collaborative results remained limited to non physical aspects and had not yet been able to drive physical development. Therefore, strengthening collaboration was necessary to accelerate road development more effectively and concretely.
Co-Authors Dian Fitriani Karim Dwi Sarmila Zees Fatrawin Kai Muh. Firyal Akbar Rusly Abdurrahaman Idji Sakbir Sartika Malahika Sri Fitriana Isa Widya Kurniati Mohi