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All Journal Bulletin of Science Education Bersatu: Jurnal Pendidikan Bhinneka Tunggal Ika
Veronica Sri Astuti Nawangsih
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Arts Humanities Education Social Sciences

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Journal : Bulletin of Science Education

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The Implementation of the Inlislite Application System in Improving the Quality of Digital-Based Services at the Probolinggo City Public Library Veronica Sri Astuti Nawangsih; Eko Yudianto Yunus; Dwi Prasetyo, Firmansyah
Bulletin of Science Education Vol. 5 No. 1 (2025): Bulletin of Science Education
Publisher : CV. Creative Tugu Pena

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51278/bse.v5i1.1798

Abstract

This study explores the implementation of the INLISLite application system in enhancing the quality of digital-based services at the Public Library of Probolinggo City and examines the supporting and inhibiting factors influencing its application. Employing a descriptive qualitative approach, data were gathered through in-depth interviews, observations, and documentation, and analyzed using Miles and Huberman’s interactive model. The findings reveal that INLISLite has effectively facilitated the transformation of library services toward digitalization, contributing to improved service quality. This improvement is reflected in the indicators of the DeLone & McLean Information Systems Success Model—system reliability, responsiveness, assurance, empathy, and tangible aspects—through features such as cataloging, membership management, circulation, digital guestbooks, OPAC, and reporting tools. However, several challenges persist, including limited IT-skilled personnel, unstable internet connectivity, and suboptimal reporting functionalities. Despite these obstacles, the implementation has been successful, driven by effective communication among librarians, users, and the Department of Communication and Information; the availability of adequate resources; adaptive and responsive staff attitudes; and a robust bureaucratic framework supported by clear standard operating procedures. In line with Edward III’s policy implementation theory, the study concludes that INLISLite plays a significant role in the modernization and efficiency of digital library services, although continued improvements in infrastructure and human resource capacity remain necessary.
Co-Authors Binti Nasikhatul Ummatin Dwi Prasetyo, Firmansyah Eko Yudianto Yunus Husni Mubaraq