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Wahid Husein Almunawwar
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Economics, Econometrics & Finance Education Law, Crime, Criminology & Criminal Justice Social Sciences Other

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Analisis Tingkat Kualitas Pelayanan Pengguna KRL (Kereta Rel Listrik) Wahid Husein Almunawwar
RESEARCH FAIR UNISRI Vol 8 No 2 (2024): Research Fair UNISRI
Publisher : Universitas Slamet Riyadi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33061/rsfu.v8i2.10043

Abstract

Jabodetabek Commuter Line KRL is a public transportation that is now widely used by thegeneral public. The purpose of this study was to analyze the service quality and customer satisfaction of Jabodetabek KRl in the eyes of its users. This study uses the literacy study method in whichresearch uses journals available in electronic media. The results of this study show that the service quality of the Jabodetabek KRl has been satisfactory for its users. However, there are still someaspects that need to be improved. Overall, the users are satisfied and the Jabodetabek KRL has a goodreputation or image in the eyes of its users.
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