Research Fair Unisri
Vol 8 No 2 (2024): Research Fair UNISRI

Analisis Tingkat Kualitas Pelayanan Pengguna KRL (Kereta Rel Listrik)

Wahid Husein Almunawwar (Unknown)

Article Info

Publish Date
30 Apr 2025

Abstract

Jabodetabek Commuter Line KRL is a public transportation that is now widely used by thegeneral public. The purpose of this study was to analyze the service quality and customer satisfaction of Jabodetabek KRl in the eyes of its users. This study uses the literacy study method in whichresearch uses journals available in electronic media. The results of this study show that the service quality of the Jabodetabek KRl has been satisfactory for its users. However, there are still someaspects that need to be improved. Overall, the users are satisfied and the Jabodetabek KRL has a goodreputation or image in the eyes of its users.

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Journal Info
Research Fair Unisri
Website

Abbrev

rsfu

Publisher

Universitas Slamet Riyadi

Subject

Economics, Econometrics & Finance Education Law, Crime, Criminology & Criminal Justice Social Sciences Other

Description

Journal Research Fair UNISRI is a peer-refereed open-access journal which has been established for the dissemination of state of the art knowledge in every field. This Journal is published for time per year at January and August. It is intended to be the journal for publishing original articles on ...