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All Journal Jurnal Ilmiah Multidisiplin (JUKIM)
Sari , Septi Purnama
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Computer Science & IT Economics, Econometrics & Finance Social Sciences

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Literature Review On Factors Affecting Patient Satisfaction With Pharmacy Services In Indonesia Sari , Septi Purnama; Fitri , Magfiroti
Jurnal Ilmiah Multidisiplin Vol. 4 No. 04 (2025): Juli: Jurnal Ilmiah Multidisiplin
Publisher : Asosiasi Dosen Muda Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56127/jukim.v4i04.2136

Abstract

This study aims to analyze the factors influencing patient satisfaction with pharmacy services in Indonesia through a literature review. A total of 17 relevant articles were systematically reviewed to identify patterns of findings. The results indicate that patient satisfaction is influenced by comprehensive drug information, fast service waiting times, the attitude and communication skills of pharmacy staff, and service quality based on the SERVQUAL dimensions. Improving these factors is essential to achieving patient-oriented pharmaceutical services and supporting appropriate drug use and optimal therapeutic outcomes.
Co-Authors Fitri , Magfiroti