Article Per Year (5 Year)
p-Index From 2020 - 2025
0.444
P-Index
This Author published in this journals
All Journal Jurnal 'Aisyiyah Medika Kesmas: Jurnal Kesehatan Masyarakat Nasional (National Public Health Journal)
Sarri, Merri Nurmala
Unknown Affiliation
Health Professions Public Health

Published : 2 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 2 Documents
Search

 1 
ANALISIS KUALITAS PELAYANAN KESEHATAN PUSKESMAS BERDASARKAN IMPLEMENTASI AKREDITASI Sarri, Merri Nurmala; Misnaniarti, Misnaniarti
Jurnal 'Aisyiyah Medika Vol 5, No 2: Agustus 2020 Jurnal 'Aisyiyah Medika
Publisher : stikes 'aisyiyah palembang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36729/jam.v5i2.381

Abstract

ABSTRAK Latar belakang: Akreditasi pada fasilitas primer sudah dilakukan di berbagai negara termasuk di Indonesia. Tenaga kesehatan merupakan pemberi layanan kesehatan yang terlibat langsung dalam proses akreditasi. Berkenaan dengan hal tersebut, tenaga kesehatan di Puskesmas belum merasakan dampak akreditasi Puskesmas terhadap kualitas pelayanan. Tujuan: Tujuan penelitian ini adalah untuk menganalisis persepsi tenaga kesehatan tentang hubungan akreditasi dengan kualitas pelayanan. Metode: Penelitian ini merupakan penelitian kuantitatif dengan rancangan cross sectional menggunakan data primer dengan sampel berjumlah 317 orang tenaga kesehatan di Puskesmas wilayah Kota Palembang, dilakukan pada bulan Februari s.d April 2020. Pemilihan responden berdasarkan simple random sampling.  Analisa data yg digunakan analisa univariat dan bivariat dengan uji statistik Chi Square. Hasil: Hasil penelitian menunjukkan adanya hubungan antara kepemimpian p-value < 0,001; perencanaan strategis p-value < 0,001; fokus sumber daya manusia p-value < 0,001; fokus pelanggan p-value < 0,001, proses manajemen p-value < 0,001; keterlibatan staff p-value < 0,001; manfaat akreditasi p-value < 0,001 dengan kualitas pelayanan. Sedangkan status akreditasi tidak berhubungan dengan kualitas pelayanan p-value 0,145. Saran: Puskesmas perlu menerapkan standar akreditasi dalam upaya meningkatkan kualitas pelayanan. Tenaga kesehatan perlu menjaga kualitas dengan melaksanakan pelayanan sesuai standar yang telah ditetapkan sebagai bentuk dari peningkatan kualitas berkelanjutan. Kata Kunci: Akreditasi, Kualitas Pelayanan, Malcolm Baldrige
Job Satisfaction Among Health Workers at Primary Health Care in Palembang City, Indonesia Ainy, Asmaripa; Sarri, Merri Nurmala; Fujiyanti, Poppy; Inaku, Hartati; Tembo, Tannia
Kesmas Vol. 20, No. 2
Publisher : UI Scholars Hub

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Health workers at primary health care are the frontline providers of community health services. This study aimed to investigate the level of job satisfaction of health workers at primary health care in Palembang City, South Sumatra Province, Indonesia, and its influencing factors. Using a questionnaire developed by the authors' team, the study involved 257 samples. A total of 66.15% of respondents indicated high satisfaction, 21.79% reported moderate satisfaction, and 12.06% expressed dissatisfaction. A statistically significant correlation was found between knowledge, skills, income, promotion opportunities, work supervision, and relationships with colleagues and job satisfaction (p-value <0.001). The correlations were strong, with Spearman's rho of 0.822, 0.869, 0.912, 0.895, and 0.821, respectively. Statistical analysis of the Wilcoxon rank-sum and Kruskal-Wallis tests showed no significant differences in median satisfaction scores between sociodemographic groups (p-value 0.072 to 0.552>0.05). These findings showed that job satisfaction depends on multiple factors. Both intrinsic and extrinsic factors play a key role in shaping job satisfaction. Health workforce management should prioritize organizational factors to sustain job satisfaction over sociodemographic factors. Key strategies include regular training, fair salaries, clear promotion paths, strong supervision, and fostering teamwork through leadership training and staff meetings.
Co-Authors Asmaripa Ainy Fujiyanti, Poppy Hartati Inaku Misnaniarti Misnaniarti Tembo, Tannia