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Evaluation of IT Service Level Infrastructure In Organizations Using ITIL (Information Technology Infrastructure Library) Version 3 Standardization Randhy Hans, Achmad; Firmansyah, Gerry; Tjahyono, Budi; Mulyo Widodo, Agung
Asian Journal of Social and Humanities Vol. 2 No. 12 (2024): Asian Journal of Social and Humanities
Publisher : Pelopor Publikasi Akademika

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59888/ajosh.v2i12.393

The rapid development of business and advancements in information technology today are highly significant, especially in supporting the progress of ongoing businesses. Many businesses, particularly startups, make information technology the backbone supporting every main business process to achieve their business goals. Startups that operate 24/7 require sufficiently robust information technology, which must always be ready to provide the needed services to support the business. IT service assessment is an activity commonly carried out within an organization to eval_uate the level of information system services it possesses. An assessment, particularly an IT service assessment, can be conducted independently if the organization has adequate tools and is equipped with the correct standards. The eval_uation of information system services can be carried out using various standards, such as ITIL. In this research, the researcher will conduct an assessment using ITIL standards in the form of a website, which can serve as a tool. This website assessment application focuses on the domains of Service Management and Service Delivery, with the expectation that the services provided by PT Loyal.id will improve further.

Analysis of Information Technology Proficiency Levels For Academic Services Using The Cobit 2019 Framework: Case Study of SMP Negeri 102 Jakarta Meiharsiwi, Ismiyati; Firmansyah, Gerry; Mulyo Widodo, Agung; Tjahjono, Budi
Asian Journal of Social and Humanities Vol. 2 No. 12 (2024): Asian Journal of Social and Humanities
Publisher : Pelopor Publikasi Akademika

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59888/ajosh.v2i12.394

This research intends to analyze the level of capability of information technology (IT) in academic services at SMP Negeri 102 Jakarta using the COBIT 2019 framework. The background of this research is the important role of information technology in increasing the efficiency and effectiveness of the learning process in educational institutions. COBIT 2019 was chosen as a framework because it is a best practice in IT governance that can help institutions achieve their strategic goals. This research focuses on the IT governance process implemented at SMP Negeri 102 Jakarta, the maturity level of existing information system governance, and recommendations for improving IT governance. The case study method is used with limitations on the domain within Align, Place and Organize (APO) 09 dan Deliver, Service and Support (DSS) 01 the COBIT 2019 framework. Research findings show that IT governance at SMP Negeri 102 Jakarta is at a certain level of capability that needs to be improved. This research provides recommendations for improving academic services through improving IT governance. It is hoped that the results of this research can become a reference in determining IT policies at SMP Negeri 102 Jakarta and contribute to the development of knowledge in the field of information technology governance.

Risk Management Analysis On The School Activity Plan And Budget Application Information System (ARKAS) Using Cobit 2019 Fernandes Gamaliel, Adhi; Firmansyah, Gerry; Mulyo Widodo, Agung; Tjahjono, Budi
Asian Journal of Social and Humanities Vol. 2 No. 12 (2024): Asian Journal of Social and Humanities
Publisher : Pelopor Publikasi Akademika

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59888/ajosh.v2i12.396

In the era of globalization and the advancement of information technology, the application of information technology is an important need for educational institutions, including schools. This research focuses on the implementation of the School Activity Plan and Budget Application Information System (ARKAS) at the Palu Safety Center Christian Vocational School to increase efficiency and effectiveness in planning and managing school activities and budgets. However, the implementation of ARKAS is inseparable from various risks that can affect the effectiveness and success of the system. Therefore, risk management analysis is essential to ensure that all potential risks can be identified, analyzed, and minimized. This study uses the COBIT 2019 framework to manage risks in the application of information technology in schools. The study identifies challenges such as resistance to change, resource limitations, and information security risks. This study aims to explore how the implementation of ARKAS in the Palu Safety Army Christian Vocational School can be optimized through risk management analysis using the COBIT 2019 framework. The results of the study show that the use of COBIT 2019 can help in identifying and managing risks effectively, so that the implementation of ARKAS can run more efficiently and transparently. The resulting recommendations are expected to improve the quality of school budget management and become a reference for other schools that face similar challenges in the application of information technology.

Comparison of Djikstra, Hybrid-PSO algorithms for optimizing the distribution route of papaya seeds and honey products (Case Study: PT. Agro Apiari Mandiri) Gunawan, Sholeh; Mulyo Widodo, Agung; Firmansyah, Gerry; Tjahjono, Budi
Asian Journal of Social and Humanities Vol. 2 No. 12 (2024): Asian Journal of Social and Humanities
Publisher : Pelopor Publikasi Akademika

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59888/ajosh.v2i12.398

Dynamic global competencies in the industrial sector drive fierce competition in capturing markets and increasing customer satisfaction, which requires efficiency in various aspects of business including distribution. PT. Agro Apiari Mandiri faces challenges in optimizing delivery routes to avoid delays. This study aims to compare the Dijkstra and Hybrid-PSO algorithms to determine the optimal distribution route in the Bogor, West Java, and Lebak, Banten regions, in order to reduce the distance and delivery time. The research methods include literature study, data collection, and route optimization model creation. The results show that PSO is more efficient in optimizing delivery routes than other methods, with variations in PSO parameters affecting total travel time, number of vehicles, and computing time. Implementation uses hardware and software such as MSI Laptops and Matlab. In conclusion, the use of PSO in distribution route optimization makes a significant contribution to the company's cost and distribution efficiency and can be a reference for further research in distribution route optimization.

Optimization of Electronic-Based Government System Architecture (SPBE) In The Application Architecture Domain In XYZ District Lisdiana, Lisdiana; Firmansyah, Gerry; Mulyo Widodo, Agung; Tjahjono, Budi
Asian Journal of Social and Humanities Vol. 2 No. 12 (2024): Asian Journal of Social and Humanities
Publisher : Pelopor Publikasi Akademika

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59888/ajosh.v2i12.405

The Electronic-Based Government System (SPBE) is a government administration that utilizes information and communication technology to provide services to SPBE Users as stipulated in Presidential Regulation No. 95 of 2018. SPBE aims to create an integrated government business process between Central Agencies and Regional Governments, form a complete government unit and produce bureaucracy and high-performance public services. To support the implementation of SPBE, the National SPBE architecture is compiled as a detailed guide that covers technical and methodological aspects, ensuring the integration of government electronic systems. This architecture provides convenience in increasing efficiency and effectiveness, as well as being a guide for SPBE governance in Central Agencies and Regional Governments. The XYZ Regency Government has implemented the SPBE architecture as the basis for implementation in its area. This study analyzes the SPBE architecture in XYZ Regency based on the National SPBE architecture to provide optimization recommendations on the application architecture domain. Despite the existence of Presidential Regulation Number 95 of 2018 and Number 132 of 2022, the preparation of government architecture in Indonesia still faces challenges due to the lack of clear guidance. More detailed references are needed as derivatives of existing regulations to ensure consistent and optimal implementation, help agencies understand and implement the SPBE architecture, so that digital transformation towards Indonesia 4.0 is achieved by 2040.

Comparison of SVM, KNN, and Naïve Bayes Classification Methods in Predicting Student Transfers at BK Palu School Nugraha, William; Firmansyah, Gerry; Mulyo Widodo, Agung; Tjahjono, Budi
Asian Journal of Social and Humanities Vol. 3 No. 1 (2024): Asian Journal of Social and Humanities
Publisher : Pelopor Publikasi Akademika

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59888/ajosh.v3i1.413

Student transfers are a significant issue in schools and can affect the dynamics of education and student performance. This research aims to predict student transfers using a comparative analysis of three classification methods: Support Vector Machine (SVM), K-Nearest Neighbors (KNN), and Naïve Bayes. The study utilizes historical data from BK Palu School, covering the years 2022 to 2024, which includes demographic, academic, socio-economic, and student quality information. The methodology involves data collection, data preparation, algorithm selection, implementation, and evaluation of the three methods. The performance of the classification methods is assessed using metrics such as accuracy, precision, recall, and F1-score. The results indicate that SVM has the highest accuracy in predicting student transfers, followed by KNN and Naïve Bayes. This study contributes to identifying key factors influencing student transfers and offers schools a robust model to develop targeted strategies for reducing transfer rates. Ultimately, this research provides insights into optimizing student retention and improving the overall quality of education.

Enterprise Architecture Business Model Planning Using EAP Framework (Case Study: PT. Gempita Cahaya Makmur) Mutedi, Ahmad; Mulyo Widodo, Agung; Firmansyah, Gerry; Tjahjono, Budi
Asian Journal of Social and Humanities Vol. 3 No. 1 (2024): Asian Journal of Social and Humanities
Publisher : Pelopor Publikasi Akademika

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59888/ajosh.v3i1.416

The advancement of technology in a company has an impact on improving business quality. From this observation, architectural planning is a part that is used to build alignment between business strategy and information technology. Architecture within the business domain illustrates how a company conducts business activities and functions to achieve the company's goals. Therefore, the company's business model architecture depicts the current state of architecture by identifying business needs and activities. From this study, the business role of PT. GEMPITA CAHAYA MAKMUR, a company engaged in the procurement of goods and services, especially in the field of wholesale office stationery, printing, photocopier sales, and photocopier and laptop rentals, which has customers from medium-sized companies, large companies, both private and government. The use of the Enterprise Architecture Planning or EAP framework focuses on business architecture. The purpose of this research is expected to produce a blueprint proposal that will be beneficial for PT. GEMPITA CAHAYA MAKMUR to plan the business model architecture that will become the foundation for the design phase of application architecture.

Clustering of Child Stunting Data in Tangerang Regency Using Comparison of K-Means, Hierarchical Clustering and DBSCAN Methods Azzam Robbani, Muhammad; Firmansyah, Gerry; Mulyo Widodo, Agung; Tjahjono, Budi
Asian Journal of Social and Humanities Vol. 2 No. 12 (2024): Asian Journal of Social and Humanities
Publisher : Pelopor Publikasi Akademika

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59888/ajosh.v2i12.422

This study aims to analyze stunting in children in Tangerang Regency using clustering methods such as k-means, Hierarchical Clustering with Agglomerative Nesting, and Density-Based Spatial Clustering of Applications with Noise (DBSCAN). Stunting is a significant health issue affecting child growth due to chronic malnutrition and recurrent infections. The research revealed that k-means produced the best clustering results with a Silhouette Score of 0.52, indicating its effectiveness in categorizing children based on age, nutritional status, and stunting risk. The k-means method identified three clusters: Cluster 0 (ages 46-55 months, good nutrition, no stunting), Cluster 1 (ages 9-18 months, varied nutritional status, high stunting risk), and Cluster 2 (ages 27-36 months, good nutrition, no stunting). The study suggests preventive actions such as balanced nutrition education, regular health monitoring, complete immunizations, and physical activity, alongside curative measures like nutritional consultations and supplements. The findings provide a framework for targeted preventive and curative interventions, enabling Tangerang Regency's health department to effectively address and reduce stunting rates.

Enterprise Architecture Design of Indonesian Engineers Association Using The Open Group Architecture Framework (TOGAF) Qiqi Asmara, Abdullah; Firmansyah, Gerry; Tjahjono, Budi; Mulyo Widodo, Agung; Yudha Putra Hadjarati, Panji Ramadhan
Devotion : Journal of Research and Community Service Vol. 5 No. 9 (2024): Devotion: Journal of Community Research
Publisher : Green Publisher Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59188/devotion.v5i9.7640

The Indonesia Engineers Association has used Microsoft Dynamics Axapta (AX) enterprise resource planning (ERP) software as its operational support system. However, there are obstacles that are obstacles to completing business processes effectively by users, which have an impact on declining work performance and not achieving company targets. In addition, for the next 3 years, IT solutions are also needed to be able to support business development in the company. The implementation of Enterprise Architecture is expected to be the answer for the Indonesia Engineers Association in the next 3 years, so that the company can be more productive and develop as well as there is alignment between the business strategies owned by the company to optimize the use of information systems and information technology owned by the Indonesia Engineers Association. The basis for choosing using the TOGAF ADM method in designing Enterprise Architecture is that TOGAF ADM has a complete methodology, clear and structured stages, so that the design and specifications become easier and reduce the implementation risks faced by the Indonesia Engineers Association. This research is expected to provide insights for policymakers and enterprise architecture practitioners in selecting and implementing the framework that best suits the context and needs of their organizations. In addition, this study also provides recommendations to improve the efficiency and effectiveness of the implementation of enterprise architecture in the Indonesia Engineers Association.

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