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p-Index From 2021 - 2026
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All Journal Jurnal Riset Manajemen Jurnal Pengabdian Masyarakat dan Riset Pendidikan
Clarissa Siswara
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Humanities Decision Sciences, Operations Research & Management Education Languange, Linguistic, Communication & Media Mathematics Other

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The Influence of Digital-Based Training Programs on Employee Competence in All Threeleanor Aesthetic Clinic Branches: Penelitian Clarissa Siswara
Jurnal Pengabdian Masyarakat dan Riset Pendidikan Vol. 3 No. 4 (2025): Jurnal Pengabdian Masyarakat dan Riset Pendidikan Volume 3 Nomor 4 (April 2025
Publisher : Lembaga Penelitian dan Pengabdian Masyarakat

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/jerkin.v3i4.1145

Abstract

This study aims to analyze the effect of digital-based training programs on employee competency in all Threeleanor Aesthetic Clinic Branches. The research approach used is quantitative with survey techniques. Data collection was carried out through questionnaires distributed to Threeleanor Aesthetic Clinic employees and analyzed using SPSS. The results of the study indicate that digital-based training programs have a significant effect on employee competency in all Threeleanor Aesthetic Clinic branches. Then from the results of the study, the digital-based training program has a very strong relationship with employee competency in all Threeleanor Aesthetic Clinic Branches. These findings indicate that digital training designed and implemented by the company directly contributes to improving the capabilities and quality of human resources.
Faktor Penentu Kepercayaan Pasien Berdasarkan Karakteristik Jasa Rumah Sakit: Sebuah Systematic Literature Review Denny Efendi; Clarissa Siswara; Charlene Siswar; Een Amalia Pratiwi; Cindy Caroline; Acep Rohendi
JURNAL RISET MANAJEMEN (JURMA) Vol 4 No 2 (2026): June: JURNAL RISET MANAJEMEN (JURMA)
Publisher : Institut Teknologi dan Bisnis (ITB) Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54066/jurma.v4i2.4117

Abstract

Patient trust is a crucial variable in hospital management, determining clinical success, treatment adherence, and institutional loyalty. In the increasingly competitive and digitalized modern healthcare landscape, hospitals face unique challenges stemming from the inherent characteristics of healthcare services. This article presents a systematic literature review exploring the determinants of patient trust through the lens of hospital service characteristics: intangibility, inseparability, variability, and perishability. This study followed the PRISMA protocol and analyzed 150 articles published between 2010 and 2026 from Scopus, Web of Science, and Google Scholar databases. The review results indicate that assurance and empathy are the most significant service quality dimensions in mitigating perceived risk due to intangibility. Meanwhile, the quality of therapeutic communication is a key factor in managing inseparability, and standardization of operational procedures is necessary to address variability. The study also identifies the role of digital technology and the physical environment as "tangible evidence" that strengthens hospital credibility. The managerial implications of this research emphasize the need for organizational culture transformation oriented toward humanitarian values ​​and transparency to rebuild public trust that has eroded in the post-pandemic era.
Co-Authors Acep Rohendi Charlene Siswar Cindy Caroline Denny Efendi Een Amalia Pratiwi