Article Per Year (5 Year)
p-Index From 2021 - 2026
0.444
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All Journal Jurnal Riset Manajemen Jurnal Ilmiah Manajemen Dan Kewirausahaan
Een Amalia Pratiwi
Unknown Affiliation
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

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Strategi Pengembangan Kepemimpinan dan Pengaruhnya terhadap Kemampuan Manajerial Dokter di Rumah Sakit Een Amalia Pratiwi; Rinawati Rinawati
Jurnal Ilmiah Manajemen dan Kewirausahaan Vol. 4 No. 2 (2025): Jurnal Ilmiah Manajemen dan Kewirausahaan
Publisher : Lembaga Pengembangan Kinerja Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/jimak.v4i2.4432

Abstract

This study aims to analyze leadership development strategies and their impact on the managerial abilities of doctors in hospitals. This study uses a systematic literature review method with a descriptive qualitative approach, reviewing nationally accredited scientific articles for the period 2021–2025. The results of the study indicate that the implementation of soft skills training, mastery of information technology, strengthening internal communication, and developing organizational culture significantly increase the managerial capacity of doctors. Transformational and situational leadership models have proven effective in encouraging motivation, staff performance, and the quality of hospital services. The challenges of the transition of doctors' roles from clinical to managerial can be overcome through leadership training, mentoring, and blended learning. Thus, a comprehensive, adaptive, and sustainable leadership development strategy is needed to strengthen the managerial abilities of doctors, thereby contributing to increasing the effectiveness of management and the quality of hospital services.
Faktor Penentu Kepercayaan Pasien Berdasarkan Karakteristik Jasa Rumah Sakit: Sebuah Systematic Literature Review Denny Efendi; Clarissa Siswara; Charlene Siswar; Een Amalia Pratiwi; Cindy Caroline; Acep Rohendi
JURNAL RISET MANAJEMEN (JURMA) Vol 4 No 2 (2026): June: JURNAL RISET MANAJEMEN (JURMA)
Publisher : Institut Teknologi dan Bisnis (ITB) Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54066/jurma.v4i2.4117

Abstract

Patient trust is a crucial variable in hospital management, determining clinical success, treatment adherence, and institutional loyalty. In the increasingly competitive and digitalized modern healthcare landscape, hospitals face unique challenges stemming from the inherent characteristics of healthcare services. This article presents a systematic literature review exploring the determinants of patient trust through the lens of hospital service characteristics: intangibility, inseparability, variability, and perishability. This study followed the PRISMA protocol and analyzed 150 articles published between 2010 and 2026 from Scopus, Web of Science, and Google Scholar databases. The review results indicate that assurance and empathy are the most significant service quality dimensions in mitigating perceived risk due to intangibility. Meanwhile, the quality of therapeutic communication is a key factor in managing inseparability, and standardization of operational procedures is necessary to address variability. The study also identifies the role of digital technology and the physical environment as "tangible evidence" that strengthens hospital credibility. The managerial implications of this research emphasize the need for organizational culture transformation oriented toward humanitarian values ​​and transparency to rebuild public trust that has eroded in the post-pandemic era.
Co-Authors Acep Rohendi Charlene Siswar Cindy Caroline Clarissa Siswara Denny Efendi Rinawati Rinawati