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All Journal Jurnal Kolaboratif Sains Jurnal Riset Sistem Informasi
Hesyah Mayusdila
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Studi Manajemen Layanan Teknologi Informasi dan Pemetaan Raci pada PT Sriwijaya Internet Service (SISNET) Palembang: Study of Information Technology Service Management and Raci Mapping at PT Sriwijaya Internet Service (SISNET) Palembang Fenny Purwani; Irmalia; Lilis Anderwani; Yora Veronica Ananda; Hesyah Mayusdila
Jurnal Kolaboratif Sains Vol. 8 No. 5: Mei 2025
Publisher : Universitas Muhammadiyah Palu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56338/jks.v8i5.7481

Abstract

Penelitian ini bertujuan untuk mengevaluasi manajemen layanan teknologi informasi (MLTI) dan pemetaan tanggung jawab menggunakan model RACI pada PT Sriwijaya Internet Services (SISNET) Palembang. Dengan pendekatan kualitatif deskriptif, studi ini mengkaji kondisi aktual layanan TI serta peran dan tanggung jawab setiap aktor dalam proses layanan TI. Hasil analisis menunjukkan bahwa penerapan MLTI di SISNET sudah mencakup aspek penting seperti keamanan data, pemeliharaan perangkat keras dan lunak, serta pelayanan pelanggan. Melalui pemetaan RACI, ditemukan pembagian peran yang belum sepenuhnya optimal, sehingga diperlukan perbaikan dalam struktur tanggung jawab untuk meningkatkan efisiensi dan kualitas layanan. Penelitian ini memberikan rekomendasi perbaikan dalam tata kelola layanan TI guna mendukung kinerja dan kepuasan pelanggan secara berkelanjutan.
PERANCANGAN WEBSITE DINAS PARIWISATA KOTA PALEMBANG SEBAGAI MEDIA INFORMASI DAN PROMOSI WISATA Hesyah Mayusdila; Rusmala Santi
Jurnal Riset Sistem Informasi Vol. 3 No. 1 (2026): Januari : Jurnal Riset Sistem Informasi
Publisher : CV. Denasya Smart Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.69714/apvp0x91

Abstract

The rapid growth of digital technology encourages government institutions to provide effective and easily accessible information media for the public, including in the tourism sector. The Palembang City Tourism Office has carried out various promotional activities through multiple digital platforms; however, information regarding destinations, events, and tourism activities remains dispersed and is not centralized in an official portal. This condition makes it difficult for tourists to obtain complete and accurate information. Through this internship program, a prototype of a tourism website for the Palembang City Tourism Office was designed as an integrated, modern, and user-focused information and promotional medium. The study applied the Prototyping method, consisting of requirement gathering, mockup development, and prototype evaluation. The results include user interface designs for tourists—such as destination listings, detailed destination pages, events, and organizational profiles—along with an admin interface to manage website content independently. The resulting prototype is expected to serve as a reference for developing a fully functional official website that improves the effectiveness of tourism promotion in Palembang City.
SISTEM INFORMASI DAN STOK BATIK JUMPUTAN PALEMBANG(STUDI KASUS: UMKM BATIK JUMPUTAN DI KELURAHAN TUAN KENTANG, PALEMBANG) Ridho Darmawan; Claria Dwi Saputri; Hesyah Mayusdila
Jurnal Riset Sistem Informasi Vol. 3 No. 1 (2026): Januari : Jurnal Riset Sistem Informasi
Publisher : CV. Denasya Smart Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.69714/r5h51q95

Abstract

This study aims to design and develop a web-based sales and inventory information system for Batik Jumputan MSMEs in Tuan Kentang Village, Palembang. The main problem is that transaction and inventory records are still managed manually, causing data errors and report delays. The system was developed using the Waterfall method and implemented with PHP and MySQL, and tested using Black-Box Testing. The results show that the system improves transaction recording efficiency, simplifies inventory management, and provides accurate real-time sales and inventory reports.
Co-Authors Claria Dwi Saputri Fenny Purwani Irmalia Lilis Anderwani Ridho Darmawan Santi, Rusmala Yora Veronica Ananda