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p-Index From 2020 - 2025
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This Author published in this journals
All Journal An International Journal Tourism and Community Review
Syahwa Annisa Rachman
Unknown Affiliation
Decision Sciences, Operations Research & Management

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Harris Hotel Bandung's Strategy in Providing Excellent Service for Guests Syahwa Annisa Rachman; Widya Utami
An International Journal Tourism and Community Review Vol. 2 No. 2 (2025): June : An International Journal Tourism and Community Review
Publisher : Akademi Kesejahteraan Sosial Ibu Kartini Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.69697/tourcom.v2i2.259

Abstract

This study aims to explore the strategies implemented by Harris Hotel Bandung in an effort to provide excellent service to guests. The background of this study is rooted in the importance of high service quality in the hospitality industry to increase guest satisfaction and loyalty. The method used is a qualitative approach, with data collection through in-depth interviews and direct observation at the hotel. The research results revealed that Harris Hotel Bandung implements various strategies, including regular employee training, utilization of technology to improve service efficiency, and a personal approach in interacting with guests. The hotel also pays special attention to guest feedback to continuously improve the services provided.
Co-Authors Widya Utami