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All Journal International Journal of Education, Social Studies, And Management (IJESSM)
Nasution, Siska Emilia Sari
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Efficiency of Administrative Processes Through the Implementation of Digital Technology in Quality Public Services in Labuhanbatu Regency Daulay, Ahmad Sadikin; Patwal, Anurada; Wahyudi, Bayu; Ritonga, Pirman Mulatua; Nasution, Siska Emilia Sari; Harahap, Amin
International Journal Of Education, Social Studies, And Management (IJESSM) Vol. 5 No. 2 (2025): The International Journal of Education, Social Studies, and Management (IJESSM)
Publisher : LPPPIPublishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52121/ijessm.v5i2.754

Abstract

This study examines the efficiency gains in public administration through the implementation of digital technology in Labuhanbatu Regency, Indonesia. Employing a qualitative descriptive approach and guided by the Technology–Organization–Environment (TOE) framework, the research explores how digital platforms, mobile services, and organizational reforms have transformed bureaucratic processes. Key findings reveal substantial improvements in processing times, cost efficiency, citizen satisfaction, and staff productivity, supported by inclusive initiatives such as the Bupati Ngantor di Desa (BUNG DESA) program. Despite infrastructural and literacy-related challenges, the government's adaptive responses—such as hybrid service delivery and targeted ICT training—have sustained the momentum of reform. The study concludes that successful digital transformation in public administration requires more than technological deployment; it demands institutional alignment, inclusive strategies, and continuous adaptation. Labuhanbatu’s experience offers valuable insights for replicating scalable, citizen-centric digital governance in other regional contexts.
Efficiency of Administrative Processes Through the Implementation of Digital Technology in Quality Public Services in Labuhanbatu Regency Daulay, Ahmad Sadikin; Patwal, Anurada; Wahyudi, Bayu; Ritonga, Pirman Mulatua; Nasution, Siska Emilia Sari; Harahap, Amin
International Journal Of Education, Social Studies, And Management (IJESSM) Vol. 5 No. 2 (2025): The International Journal of Education, Social Studies, and Management (IJESSM)
Publisher : LPPPIPublishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52121/ijessm.v5i2.754

Abstract

This study examines the efficiency gains in public administration through the implementation of digital technology in Labuhanbatu Regency, Indonesia. Employing a qualitative descriptive approach and guided by the Technology–Organization–Environment (TOE) framework, the research explores how digital platforms, mobile services, and organizational reforms have transformed bureaucratic processes. Key findings reveal substantial improvements in processing times, cost efficiency, citizen satisfaction, and staff productivity, supported by inclusive initiatives such as the Bupati Ngantor di Desa (BUNG DESA) program. Despite infrastructural and literacy-related challenges, the government's adaptive responses—such as hybrid service delivery and targeted ICT training—have sustained the momentum of reform. The study concludes that successful digital transformation in public administration requires more than technological deployment; it demands institutional alignment, inclusive strategies, and continuous adaptation. Labuhanbatu’s experience offers valuable insights for replicating scalable, citizen-centric digital governance in other regional contexts.
Co-Authors Daulay, Ahmad Sadikin Harahap, Amin Nurwijayanti Patwal, Anurada Ritonga, Pirman Mulatua