Ratna Listiana Dewanti
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The Effect of the Use of Augmented Reality (AR), Perceived Risk, and Trust on Online Shopping Behavior through Perceived Enjoyment on Local Cosmetic Products on Shopee Mazaya Annida Jauza Safira; Ratna Listiana Dewanti
Paradoks : Jurnal Ilmu Ekonomi Vol. 8 No. 3 (2025): May - July
Publisher : Fakultas Ekonomi, Universitas Muslim Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.57178/paradoks.v8i3.1312

Abstract

This study aimed to analyze the influence of the use of augmented reality, perceived risk, and trust through perceived enjoyment on online shopping behavior on local cosmetics on Shopee. The sampling in this research was purposive sampling of 157 respondents. The research employs quantitative data, with primary data collected through an online questionnaire that was tested for validity and reliability. The analysis tool used in this study had Structural Modelling-Partial Least Square (PLS-SEM). Hypothesis testing was conducted though path analysis. The R-square value for the Perceived Enjoyment variable obtained an R-square value of 0.533 and a customized R-square value of 0.524. Meanwhile, the Online Shopping Behavior variable obtained an R-square value of 0.593 and a customized R-square value of 0.585. The p-value results showed <0.05 so that the data analysis showed that augmented reality had a positive and significant effect on online shopping behavior, perceived risk had a positive and significant effect on online shopping behavior, trust had a positive and significant effect on online shopping behavior, augmented reality had a positive and significant effect on perceived enjoyment, perceived risk had a positive and significant effect on perceived enjoyment, trust had a positive and significant effect on Perceived enjoyment, perceived enjoyment had a positive and significant effect on online shopping behavior. Augmented reality had a positive and significant effect on online shopping behavior through perceived enjoyment, and perceived risk had a positive and significant effect on online shopping behavior through perceived enjoyment. The results of this research can be useful for online business people, especially local cosmetics, to be able to improve the customer shopping experience. Local e-commerce players need to integrate engaging AR technology, build trust with product guarantees and transparent reviews, and leverage risk perception as an element that adds excitement to the online shopping experience to drive consumer loyalty.
The Influence of Brand Super-Recovery Effort, Online Brand Community Engagement, and Empathy on Repurchase Intention Among Generation Z Who Actively Shop for Local Fashion Online on the Shopee Platform through Consumer Forgiveness as a Mediation Variable Mutiara Dias Faradisa; Ratna Listiana Dewanti
Paradoks : Jurnal Ilmu Ekonomi Vol. 8 No. 3 (2025): May - July
Publisher : Fakultas Ekonomi, Universitas Muslim Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.57178/paradoks.v8i3.1313

Abstract

This study aimed to analyze the influence of brand super-recovery effort, online brand community engagement, and empathy on repurchase intention among Generation Z consumers who actively shop for local fashion online through the Shopee platform, with consumer forgiveness as a mediating variable. The sampling in this research was purposive sampling technique, with a sample size of 153 respondents. The research employs quantitative data, with primary data collected through an online questionnaire that was tested for validity and reliability. The analysis tool used in this study was Structural Equation Modeling-Partial Least Squares (SEM-PLS). Hypothesis testing was conducted through path analysis. The result of the study indicated that brand super-recovery effort had a positive and significant influence on consumer forgiveness, online brand community engagement had a positive and significant influence on consumer forgiveness, empathy had a positive and significant influence on consumer forgiveness, brand super-recovery effort had a positive and significant influence on repurchase intention, online brand community engagement had a positive and significant influence on repurchase intention, empathy had a positive and significant influence on repurchase intention, consumer forgiveness had a positive and significant influence on repurchase intention, consumer forgiveness mediated the relationship between brand super-recovery effort and repurchase intention, consumer forgiveness mediated the relationship between online brand community engagement and repurchase intention, consumer forgiveness mediated the relationship between empathy and repurchase intention.