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All Journal Linguistics and Elt Journal CHANNEL: Jurnal Komunikasi
Suspaningrum, Dewi
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Arts Humanities Languange, Linguistic, Communication & Media Social Sciences

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Assessing the Indonesian National Police Crisis Communication in the Ferdy Sambo Case: Media Strategy, Online Engagement, and SOSTAC Model Evaluation Suspaningrum, Dewi; Sunarto
CHANNEL: Jurnal Komunikasi Vol. 12 No. 2 (2024): CHANNEL: Jurnal Komunikasi 25th Edition
Publisher : Universitas Ahmad Dahlan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.12928/channel.v12i2.650

Abstract

This study aims to evaluate the crisis communication strategies used by the Indonesian National Police to manage the high-profile Ferdy Sambo case, which negatively impacted the institution's reputation and public trust. By analyzing media coverage from August 2022 to March 2023, this research employs a post-positivistic paradigm and qualitative methods, including interviews with key personnel, to understand how the Indonesian National Police executed its crisis communication strategy. A summative evaluation approach is also used to assess the effectiveness of these efforts through public feedback, media responses, news analysis from kompas.com, and internal evaluations. Additionally, the study explores the role of internal organizational communication in aligning management actions with institutional objectives. The findings reveal both strengths and limitations in the strategies the Indonesian National Police applied, highlighting successful approaches used to repair and improve public perceptions of the institution, with the importance of transparency, rapid responsiveness, and consistency in communication. This study concludes with recommendations to enhance public relations practices, such as press or media relation strategy to sustain and build the institution’s reputation.
Recontextualization of Power Symbols in Public Space: The “Tot Tot Wuk Wuk” Phenomenon in Indonesia Through a Multimodal Critical Discourse Analysis Approach Nehru, Nio Awandha; Nurhayati, Dwi Astuti Wahyu; Suspaningrum, Dewi
Linguistics and ELT Journal Vol 13, No 2 (2025): Desember
Publisher : Universitas Muhammadiyah Mataram

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31764/leltj.v13i2.36428

Abstract

This study aims to analyze how symbols of state authority are recontextualized and transformed within digital public spaces through the “Tot Tot Wuk Wuk” phenomenon in Indonesia, employing a Multimodal Critical Discourse Analysis (MCDA) approach and a constructive qualitative methodology with Genre and Multimodal (GeM) analysis design. The phenomenon illustrates the appropriation of state authority symbols, such as strobe lights, sirens, and imitation license plates by civilians without official authorization. These acts not only constitute legal violations but also serve as social expressions of status and prestige. Drawing on Theo van Leeuwen’s framework of social actor representation and recontextualization, as well as Kress and van Leeuwen’s concept of social modality, this research analyzes visual, verbal, and legal modes across various online media texts, digital images, and viral social media videos. Using a constructive qualitative methodology, the study goes beyond mere description to interpret the social and ideological meanings underlying these symbolic practices, integrating the researcher’s reflective interpretation as the primary analytical instrument. The findings reveal that the “Tot Tot Wuk Wuk” phenomenon operates as a multimodal discourse interlinking legality, morality, and the performativity of power. Symbols of authority are recontextualized into tools of social identity expression, signifying status disparities and the desire for symbolic legitimacy within public spaces. However, this study is limited by its reliance on secondary data, which constrains deeper validation of audience perceptions and real-world behavioral impacts related to the “Tot Tot Wuk Wuk” phenomenon
Co-Authors Dwi Astuti Wahyu Nurhayati Nehru, Nio Awandha SUNARTO