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All Journal Journal of Management - Small and Medium Enterprises (SME's)
Hanizah, Putri Farah
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Economics, Econometrics & Finance

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THE INFLUENCE OF SELF SERVICE TECHNOLOGY ON PRISONER SATISFACTION IN CLASS IIB CILACAP PRISON Hanizah, Putri Farah; Warih, Wido Cepaka
Journal of Management Small and Medium Enterprises (SMEs) Vol 18 No 1 - May (2025): JOURNAL OF MANAGEMENT (Special Issue) - Correctional Management
Publisher : Universitas Nusa Cendana

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Abstract

Prisoners in prison have rights that must be fulfilled. Fulfillment of prisoner rights is carried out through services provided by prison officers to prisoners so that prisoners feel satisfied with the service of fulfilling their rights, so that there is no extortion. Self-service technology is one of the renewals of the service system for prisoners in the form of technology to improve the quality of service so that prisoners feel satisfied, and there is no commotion in prison. The formulation of the problem in this study is whether there is an influence of self-service technology on prisoner satisfaction in Class IIB Cilacap Prison. This study aims to determine the effect of self-service technology on prisoner satisfaction in Class IIB Cilacap Prison. The method used in this study is quantitative, with a simple random sampling technique of 200 respondents. The data collection technique was carried out using a questionnaire distributed to prisoners. The data analysis techniques used were the normality test, the simple linear regression test, the significance test, and the determination test. The results of the study showed that there is an influence of self-service technology on prisoner satisfaction. The level of influence given by the self-service technology variable on prisoner satisfaction is 72.9%, while the remaining 27.1% is influenced by other variables. From these results, it can be concluded that there is an influence of self-service technology on prisoner satisfaction at Class IIB Cilacap Prison. Keywords: Self Service Technology; Prisoner Satisfaction; Correctional
Co-Authors Warih, Wido Cepaka