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All Journal Jurnal PkM MIFTEK Jurnal Kalibrasi
Raihandika, Hisyam
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Humanities Computer Science & IT Economics, Econometrics & Finance Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Social Sciences Other

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Pemberdayaan Masyarakat Dalam Mempersiapkan Desa Wisata Air di Desa Wanasari Rahayu, Sri; Firmansyah, Refi; Irpan, Nurul; Haq, Shidqi Amirul; Mutaqin, Ridwan; Sanusi, Ahmad; Koswara, Reyhan Rizqia; Noerkemalasari, Dylla; Laeli, Sasya Riwani Al; Husna, Rida Sofiatu; Rahmana, Wiguna; Aripin, Adi Muhammad; Ahkop, Irsal Adil; Gunawan, Latif; Marsalina, Sali; Aprilianti, Mega; Mustika, Lesti; Raihandika, Hisyam; Farwati, Aida; Riswandi, Muhamad; Prilangga, Regi
Jurnal PkM MIFTEK Vol 3 No 2 (2022): Jurnal PkM MIFTEK
Publisher : Institut Teknologi Garut

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33364/miftek/v.3-2.1311

Abstract

One of the goals of community empowerment is to support regional development through improving the quality of human resources and the wise and responsible use of natural resources towards competitive advantage in local, regional and global competition. Community empowerment is carried out through the Garut Institute of Technology Real Work Lecture program in an effort to increase and foster a sense of student empathy for the conditions of society and its environment, in order to be able to solve problems experienced by the community. With the plan to have a Water Tourism Village in Wanasari Village, Group 3 KKN students participate by carrying out various work programs such as making signposts for directions and naming several location points on Google maps as a way to make it easier to find the location of a Water Tourism Village in the future. Implementation of each work program in preparing for the Water Tourism Village, students always involve the community in order to increase the participation, knowledge and skills of the community. The implementation of the activities of each work program is divided into four method stages. The first stage is location observation and problem identification, the second stage is problem solving formulation, the third stage is implementation of activities in the field, the fourth stage is evaluation and monitoring for corrections and improvements to program sustainability. Activities are carried out after students hold hearings with village officials and community leaders, so that the priority scale of activities is determined based on the conditions and potential that exist in the Wanasari Village community. As many as 41% of the total 3,902 residents of Wanasari Village gave a good response to the Group 3 KKN Student work program.
Perencanaan Peningkatan Kualitas Pelayanan Pada Bengkel Tunggal Jaya Motor Menggunakan Metode Quality Function Deployment (QFD) Chandrahadinata, Dody; Raihandika, Hisyam
Jurnal Kalibrasi Vol 23 No 2 (2025): Jurnal Kalibrasi
Publisher : Institut Teknologi Garut

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33364/kalibrasi/v.23-2.2032

Abstract

Penelitian ini bertujuan untuk mengetahui perencanaan peningkatan kualitas pelayanan di bengkel Tunggal Jaya Motor. Dalam konteks ini, metode Quality Function Deployment (QFD) dapat menjadi solusi yang efektif untuk meningkatkan kualitas pelayanan di bengkel tersebut. Tingkat kepuasan pelanggan pada kualitas pelayanan Bengkel Tunggal Jaya Motor belum memuaskan. Hal ini dibuktikan dengan isi jawaban pada kuesioner yang dibagikan kepada responden menggunakan metode Servqual. Karena semua dimensi kualitas layanan memiliki gap score antara persepsi/kinerja layanan dengan harapan/kepentingan pelanggan yang menunjukkan nilai negatif (-) yaitu Reliability (Kehandalan) = -0,38, Tangible (Berwujud) = -0,26, Assurance (Jaminan) = -0,35, Responsiveness (Daya Tanggap) = -0,40, Emphaty (Empati) = -0,26. Hasil penelitian ini adalah perencanaan peningkatan kualitas layanan berdasarkan pada hasil analisis Service Quality (Servqual) dan hasil QFD dengan mempertimbangkan kondisi perusahaan yaitu Mekanik melakukan perbaikan/servis  dengan hasil baik, Usulan perencanaannya dilakukan dengan Pengarahan dan Pelatihan karyawan. Ruang tunggu nyaman, Usulan perencanaannya dilakukan dengan Pengadaan tempat menaruh welcome drink. Karyawan/mekanik memiliki keterampilan/kompetensi yang baik, Usulan perencanaannya dilakukan dengan pelatihan terkait spesifikasi teknis kendaraan terbaru, jenis layanan yang ditawarkan. Karyawan/mekanik memberi informasi dengan jelas dan mudah dimengerti. Karyawan/mekanik melayani dengan ramah dan sopan
Co-Authors Ahkop, Irsal Adil Ahmad Sanusi Aprilianti, Mega Aripin, Adi Muhammad Dody Chandrahadinata Farwati, Aida Firmansyah, Refi Gunawan, Latif Haq, Shidqi Amirul Husna, Rida Sofiatu Irpan, Nurul Koswara, Reyhan Rizqia Laeli, Sasya Riwani Al Marsalina, Sali Mustika, Lesti Mutaqin, Ridwan Noerkemalasari, Dylla Prilangga, Regi Rahmana, Wiguna Riswandi, Muhamad SRI RAHAYU